I have heard of lack of customer service, but I have been buying coins from them for bullion purposes and they have been very forthcoming to accomidate me. I do much of my initiating over the phone and they have set up a process for me to make purchases and pick up the items. Their hours are tough for me as I work nights and they open their doors at 10:00 am weekdays. When I calll they often get me to a buyer within minutes and they can give me a quote soon after. We quickly make arrangements and when I visit the office they are very professional about concluding our business. For coins I think they are about the only game in town also.
The store is very small but they have the best prices on silver that I have found in town (Disclaimer: I can only compare them to the two other shops I have tried in Lansing, which would be Liberty & Kellys). Also lots of odd collectibles to check out.
You can't beat the selection they have and the customer service is great. However, their premiums (especially on the American Eagles) are higher than I can find elsewhere in town.
We take our two boys into the store almost weekly now and the staff is great. Everyone is nice and great with us and our kids. Thank you!
Dave is a knowledgeable and trusted dealer in the area. His location is a bit unusual at the moment, but don't let that deter you.
Have a new location reasonable prices friendly atmosphere