I love Innova Haha saw this review and i love the three negative posts too. they all seem so eerily similar in writing style and hostility. i find the dates so unusual too. could it be one disgruntled ex-employee disguising as more than one person? well september was around the time that person was let go, and how ironic that two "other" people posted hate-filled messages shortly after two positive reviews were posted. really trying to keep those stars down, huh? well haters gonna hate. (starbright is a hilarious name btw) just in case you try to change up the similar writing-style to make it seem different, i included your messages below :) i guess i'll be expecting another review soon? the stars rating is creeping up. Beware of this salon! Provided by YP.com Posted by Starbright7 on 07/10/2011 Beware of this salon!!! I had one of the most frightful experiences here. The lady went so crazy on me and yelled at me the whole time... She got chemicals in my eyes and didn't even give me a towel to wipe them up. I had to ask for one and she kept taking the towel away from me. She was so rude, disrespectful, and was very rough on my head. She also charged me way more then she initially told me up front! I would be very careful of going to the Innova Salon Spa!! ------------- The owner of Innova Salon and Day Spa is… Provided by YP.com Posted by Elanate on 05/20/2011 The owner of Innova Salon and Day Spa is only concerned with the bottom line and not happy customers. Don't bother going there especially with a coupon. She barely cut any hair off, and when approached with this, she expected to be paid again to cut more off. Hardly any hair was cut so that another cut would be needed sooner (or just screw with you since she feels screwed.) I don't know why they bother putting a coupon on the website if they want their customers to come back. She doesn't realize that if she wants to keep clients, she needs to provide a service they will come back for. Don't bother going here. Very unprofessional. ----------- DO NOT GO HERE Provided by YP.com Posted by H2206J on 09/12/2010 TERRIBLE. Never go to this salon. If I could give them 0 stars I would. The lady is unstable and crazy. Her work is not good at all and she is very unprofessional. Do not believe a word she says. I know people write bad reviews for no reason, but believe me on this one--she literally lost it and should not be allowed to run a business.
WOW! That is all I can say about Linda and her staff. Innova first caught my eye during it's renovation. I thought to myself: "These people have love for this community!" Then once the building was done, I had to meet who was behind it. Linda Beal is her name, and she is an even larger personality than the grandeur of her building. She's not just the person who cuts my hair ...she is now someone I consider a great friend. Her love, her passion, her desire to help people goes above and beyond any normal hair cut. Now, as Linda's staff has continued to grow, she has attracted some of the best talent in Lansing. Her growth model for her business is second to none in the area, and the people of Innova are second to none in Lansing. I highly recommend you experience Innova, and remember ...You don't go to Innova just for a great cut, color or spa service, you go to Innova for a great EXPERIENCE!
At Catherine's I am now a regular-- but you literally can walk right in. It's not one of those intimidating places, where you are just trying to figure out if you fit in or not. Anyway, the hair color and cuts are top notch. The massage service provided by Todd is AMAZING! And I love getting other spa services done at a place I can trust, and know is clean. They offer everything from nails, facials, pedis and even will do your entire bridal party. It is a pretty unique place-- sort of has a cottage feel. Anyway, if you are thinking of trying something new, they really treat you right.