It is funny because the complaints on here are very representative of the problems we experienced with our public high school teachers and office staff. :-) I am thankful American School gave my child an option besides being another public school dropout. The work was harder than she had in public school and she liked working her own schedule. She especially enjoyed the extensive feedback on her assignments. People complain about the turnaround time on paperwork but that is to keep kids from trying to complete a course in one week. The teachers even pointed out when she went too fast. We also experienced a lost test, missing assignment, etc. but what we experienced wasn't a big deal. She completed the program, graduated, received her transcript and went on to be a 4.0 student in college. Public schools aren't a good fit for everyone and this program was much better than going the GED route.