Cardinal Camera & Video Center

On 9/11/17 I stopped by the Lansdale store and purchased a battery and charger for an upcoming trip. After the items sat in a bag for 5 days I tried to return them and was told I could not return them for a refund, I could only get a store credit. I was referred to the sales receipt where the company policy for batteries and chargers is stated. The policy was not disclosed prior to the sale nor is the policy posted anywhere, every time I'd been in the store and shopped I was informed of a 30-day price match or return policy; I would have no reason to believe this purchase would be any different. The receipt was placed in the bag, again without disclosing the return policy. I was concerned about the extremely high prices that were charged for the item and decided to do some online research. I found the same item for significantly less.

I left a message for the owner, Kurt Seelig, to contact me. He never called. Wanting to reach a resolution prior to my departure, I call Mr. Seelig a few hours prior to my departure. Mr. Seelig was rude, condescending, and continually interrupting me. He told me that he implemented the policy because people would use the batteries and chargers and then return them after vacations, when I tried to explain that the items had never been opened, he told me, "I'm in retail and we have a policy." When I tried ask why he would refuse to provide a refund on items that have not been opened and could easily be returned to inventory he interrupted me by yelling at me, "You're not getting a refund, it's on the receipt. You can get a store credit" and then hung up on me.

I filed a grievance with the BBB and despite multiple attempts by the BBB to contact Mr. Seelig, he has refused to respond to them, also. Why would I want a store credit from this company? They clearly have no interests in offering quality service at competitive prices and would prefer to hold you hostage by keeping your money than earning your business. The company has no sense of customer satisfaction or quality.