Buffalo Niagara Falls Premier Limousine Service

Hours:

24 Hr Service
7 Days A Week

Categories:

Airports, Buses-Charter & Rental, Limousine Service, Wedding Supplies & Services, Sightseeing Tours

Payment:

MASTER CARD, AMEX, DISCOVER, VISA, DINERS CLUB

Services:

Sedan, Limousines, Vans, SUV's, Limobuses, Mini buses, MotorCoaches

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• 1 stars

  gzichitt 09/04/2012

  Worst ever!

  Worst ever! Two days prior to my daughters wedding we had to find a new Limo because Giorgio's did not respond to a letter I had sent confirming a time change weeks prior to the wedding. They did find their way to the bank to cash my check.

  Response from Giorgio's Limousine Service

  This was unfortunate situation, the client sent there contract back to us with no changes, then waited until two days prior to there wedding date to contact us. We call two weeks prior to confirm the times with our customers, when we called her we only received her voice mail, so we left a message for her. She then waited until two days prior to her event date to contact us, then proceeded to blame us for her failure to make the changes in the appropriates time frame. (I know when I got married I new the ceremony time 6 months prior as we had to have it printed on the invitations) She said it was our problem and that she could make changes when she wanted, we informed her that someone reserved part of the new time slot she wanted. When we couldn’t accommodate it, we contacted local companies we work with to assist us, but none where available. We also offered another vehicle we had (non-limousine) to provide the service, but the client didn’t want that. We did everything we could to take care of them, as we understand the importance our customers are to us. Also they never canceled the vehicle, so that’s why we sent it to them (they made the driver sit outside and didn’t us the car). We have been providing service to this region for over 28 years and have come up with a system so we don’t have situations like this, but from time to time when people fail to read a contract, or wait until it’s too late, situations like this one can happen. Then it’s the business that gets throw under the bus for doing nothing wrong.

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• 5 stars

  MRodgers45 09/07/2010

  Giorgio's saved the day!!

  I had flown into buffalo after a 6 hour delay and the company I reserved out of Niagara Falls didn't even answer there phone, but when I call Giorgio's they where able to get a car to the airport ASAP. The driver was great and the car very clean. We where there on business and will use them for all our future trips, we fully advise you to use this company
  
  Micheal Rogers
  
  Egroup international

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• 5 stars

  sheppy25 02/22/2010

  Great Service!

  Giorgio's Limousine they are the best, we needed a car last minute ( another company overbooked) and they took care of us . They sent a reallly nice car and a fun driver. Use them, Use them, Use them!!

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