My family and I booked Giorgio's for round trip transportation between Rochester and Toronto airport.
Our bus broke down 20 minutes into our trip to Toronto causing us to wait on the side of the road for an our for a replacement bus. While waiting, the bus driver would not turn the bus on and run the air conditioning because he wanted to cool the engine for the mechanic. So 17 of us waited on the side of the road, against the bus in the shade. Keep in mind it was July 31 and over 85F. After an hour the second bus did arrive.
Upon our return, we had to stop along the way for fuel because the engine couldn't pull from the second tank and the first tank was empty. Another breakdown. It was midnight and we had been traveling nearly 23 hours from Sicily. This added about 45 minutes to our trip while he tried to find an open gas station.
We called and asked for compensation for our inconveniences and it was flatly denied. There's a reason why they make you pay IN FULL before departing. There is no way I would recommend this service. There are many others from which to choose.