As with any big box retailer, not all departments are created equal... At this particular store, I have continually received five-star service from the pharmacy...however, there are times that service was lacking in other areas. While it's true that each department isn't fully staffed with "subject matter experts", I keep in mind that this is, after all, a big box store. If I've been treated in a rude manner (rare), I note the name of the employee, and once in my car, call the customer service manager to let them know about the situation..(.the store telephone number is on the receipt.) Management can't improve things if they aren't made aware by the cutomer! On several occasions I've called the customer service manager, and my concerns were taken seriously, with a promise to resolve the issue immediately and courteously thanking me for my suggestions. Recently, I was given a $10 gift card for my inconvenience! It really does pay to be a retail activist!
I like how the store was remodeled. There is more stuff here. I want to mention the last time I was here at Walmart, getting my vehicle serviced. I'm not really good with cars, and don't know much about them. I didn't realize my car needed a lot more then just the usual oil change. Ray, one of the technicians took his time to show me the other things on my car that needed attention, and things I should be aware of. He explained it in easy terms. I would have gotten the things fixed there, but they don't offer the services to do so. That's called great customer service. Making sure I was safe on the road. Thanks Lakewood Walmart Lube Center!
SuperCenter retail across the US is pretty typical. I came from IL and Walmart stores were the same. Always understaffed at the registers and the departments. You have to admit though, their prices are tough to beat! As for rude service... ever thought of saying in a polite manner "I'm sorry. Were you busy or did something bad happen today?" Oftentimes if you call their attention to their attitude, their attitude will change. Its called "killing them with kindness." The absolute best Walmart stores to be found are in Kentucky and Tennessee. You just cannot beat their southern hostitality!!