Had a terrible experience last week. We were not notified about a bloody crusty rash our puppy developed on her neck. Appeared to be from a shock collar by the distinct markings but I did not want to accuse. I calmly called to discuss the matter with the owner and ask questions as I was not the one that picked up the dog. He became extremely short, rude and defensive with me interrupting me. I explained I was just trying to understand the situation which he claimed he had know knowledge of. My daughter immediately noticed the concerning markings on the dogs neck and they said it was a rash. Why weren't we notified? Rather than putting my mind at ease an reassuring me my pet was well cared for , the phone call ended up with him yelling at me, The whole experience left me feeling completely unvalued by him as his customer and that my dog was completely neglected and abused. This all could have been avoided. I'm left feeling terrified and will never never never go to him again. If I could give him zero starts I would.