Texaco

Have always had a great experience when I bring my vehicles to Green Mtn. They are easy to deal with, Let me know what's going on with the issues I'm having, and more times than not, have options for me, and let me know what I can expect with the available options. Todd has always looked out for my best interests. I won't go anywhere else.

On weds Dec 23 around 11am, I got a full service oil change (took about 5 mins). Almost immediately they said my antifreeze fluid was contaminated. I wanted to see but as i approached one tech added fluid...could no longer see the foaming. They speculated someone added washer fluid by mistake. I declined on the flush. The charge was $ 40.11. I returned 1 hr later to complain when I realized the other things they missed. The manager pulled fluid out in a baster and showed me that the antifreeze was blue when it should have been green (washer fluid is blue). 2 days later at Honda I learned that Honda uses a long life antifreeze that is blue. Because it was now contaminated with green Honda recommended a flush ($ 180.00) which i did. The manager refused my request for a refund.

Also they did not fill the washer fluid, clean the windows or vacum. And they did insist i needed a new fuel filter even though Honda said it was fine.

Price quoted was more than double competing firms. Held car hostage, and refused to reassemble to condition it was towed in, instead, stuffed rags into assembly. Lied about statutes and fees - very dishonest. Took the vehicle to a nearby competitor who completed all of the work and more for less than 1/2 of the price quoted by Green Mountain. BUYER BEWARE.

If you want to take you car to a clean, honest, and dependable repair shop, then this is your place. When you walk in, you don't think your even in a repair job because of how clean it is. The guys have always steered me in the right direction regarding maintance on my vehicles. They also stand behind their work, I won't take my vehicles anywhere else. Thanks.

I have been using Mark and the people there for almost 20 years. They have been fair and taken very good care of me over the years. I have been in a bind a few times, and they always go the extra mile to get my vehicle and situation handled. I tell everyone I know about Green Mountain Auto World.

Summary: Green Mountain Auto World recommended $1800 in repairs. I decided to take my vehicle to a different shop for a much better price. The new shop was BBB A+ rated. The new shop informed me that all I really needed was an alignment and that all the other work Green Mountain Auto World recommended was not needed. The new shop even questioned if the work Green Mountain Auto World claimed to have done was ever actually performed.



Summary: Green Mountain Auto World recommended $1800 in repairs that I later discovered were not needed. A BBB A+ rated shop even questioned that the work they claimed to have done was ever actually performed.

My vehicle developed significant road noise and I took it to Green Mountain Auto World because it was close to home and I thought I would give them a try.

They came back to me saying not only did I need both my front bearings replaced but also all four struts replaced and adjust my alignment for a grand total of $1800. I told the shop to hold off on repairs until I called back (so that I could call other shops to get quotes for the work). When I found a significantly lower price at a local reputable shop I called Green Mountain Auto World back and told them I just wanted to pay the diagnostic fees because I would be taking my car elsewhere.

To my surprise I was told that it was too late and that work had already begun on my car. I told them to stop whatever they were doing because I was going to come pick up the car anyways.

I took my car to a BBB A+ rated shop, and told them I needed bearing work, struts replaced and my alignment done. To my surprise the new shop called me that night and told me that the only thing my car needed was an alignment (for $60). My struts were fine and my bearings were in good shape. In addition to that, the new shop told me it looked like the bearing Green Mountain Auto World claimed the repaired had not even been touched.

In short, it sure seems like Green Mountain Auto World wanted to take me to the cleaners for work that didn't need to be done, and charged me $350 for work they possibly never performed.

I made a very polite call to the owner of Green Mountain Auto World to request a refund for the work (because there were significant doubt that is was needed, or even performed). The owner was extremely belligerent on the phone and refused to reasonably address my concerns. All I can do now is to put a stop-payment on my credit card and file a complaint with the BBB.

Be very careful before going to Green Mountain Auto World. In my experience they will recommend expensive work that may not need to be performed and if there are problems deal rudely with you and in my experience wrong you greatly.