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The Arbor Car Wash

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Business Details

8

years

in Business

Hours:
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Neighborhood:
Cardinal Hills Estates
Category:
Car Wash

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Reviews

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10/17/2015

i have the monthly program...and I love it...if you have a question ask for Keith...all situations handled very well...great value...great service

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11/20/2014

I don't know about all these bad reviews... I've never had a problem with Go Wash II. I always get exactly what I pay for. The only issue I see is that sometimes they bite off more than they can chew and you may end up waiting to get the car hand dried which results in some water spots.

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11/17/2014

NEVER GO TO THIS PLACE AGAIN!!!!! THEIR POOR SERVICES ALMOST TOOK MY LIFE!!!! I went in there for a oil change and asked the guy to add a screw on this flap next to the tire because when I turn the wheel it was making a sound. WHICH the guy wrote down on the paper to add a missing screw. To add the screw you have to take the tire off NO WORK WAS DONE ON THE TIRE well 2 weeks later after I left I was driving 75 mph 2 of my lug nets fall off! causing me to start drifting and almost botto...view morem out. now one of them is damaged. because the WORKERS did not double check the lug nets were on tightly. Well when I call and speak to the manager aaron he was very rude and not helpful claiming they do not do work on tires. well I didn't get any work done on my tires in the first place! A screw was replace on a flap next to the tire!! which apparently the manager said they didn't even add the screw cause they don't do that work there. I will be contacting corporate and my attorney since after I left this place my life was almost taken. the mechanics working at this location are more interested in trying to get you to pay for other "Services" your car needs versus taking the time on performing quality safe work.view less

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08/14/2012
As the others said, screw ups,...

As the others said, screw ups, without apologies. Took 45 minutes even though they weren't even remotely busy, and they didn't actually clean my vehicle, even after I pointed out that they hadn't, and they supposedly went back over it. They didn't. This, after they tried to say it all depended on what package I bought...sorry, but vacuuming interior is vacuuming interior, just as wiping down the interior is wiping down the interior, regardless of the package. They left dried spilled l...view moreiquids, dirt, hair... the car was a total mess! Again, not a single apology. This place changed it's name to Arbor. Guess they didn't change owner's or manager's, because they sound no better than they were in 2008. Avoid this place. Unless you like paying to be inconvenienced, argued with, and then lied to. Horrible experience, all around!view less

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06/13/2012
I had always been pleased with...

I had always been pleased with the service I received. I had a leak under my vehicle after an oil change and decided to check the level in case I was going low and it was quart overfilled. I took it back and they corrected it. No apology but OK. Yesterday I got the oil changed again. I checked the level and it was a quart overfilled again. WOW!!! I took it in today and for the second time I heard that this will never happen again. Again no apology! I spoke with the manager to let him k...view morenow and he was very apologetic. This time the technician was right.. It will never happen again because they will never see any of my vehicles again. Way to lose a customer and that makes you a loser.view less

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reinventing64
02/10/2011
Enter At Your Own Risk

Joe Purvis ripped me off for a $35 car wash that was supposed to be free with oil change and inspection. When I complained, he attacked me personally. To add insult to injury, the back deck of my car is still dirty.

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frogspawn
06/08/2009
1 Star Car Wash

I had an incident that occured where they initially accepted full responsibility for the damaged done to my vehicle, but when it came down to fixing the problem they changed there tune and wouldn't accept responsibility.

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nytaste
01/12/2009
Losing an hour and half of my life waiting for my car

Took my new toyota avalon to get it washed. The ""express wash"" took 1 hour 30 minutes. I could have washed it myself 3 times in that amount of time. The roving army of employees seem to do a lot more socializing with each other about the latest football game or some hot chick they know than spend any time working on customers' cars. The cars just lined up to be worked on by 2 diligent lone employees who appear to do all the work of the entire business. The manager if there is on...view moree was nowhere to be found. At least the wash came out nice and pretty clean courtesy of a few hard-working souls, but the wait is maddening. Not that the wait could be alleviated by any additional employees who are paid to god-forbid do any real work to help the business. At least with this car wash, the two diligent souls work hard at cleaning my car and not stealing anything like how I happened to ""lose"" my ipod nano from Genie's god-forsaken car wash. Never coming back again to lose one and a half hours of my life each time.\r
\r
Also, I noticed that even though a good number of reviews gave low ratings to this car wash, the overall ratings is still 4.5 stars??? What the hell??? There's something FAKE about this overall rating. Seriously cannot trust Citysearch's rating systems since they take money from advertisers who pay to inflate their scores or remove bad ratings.
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allensmom
06/14/2008
Should be called ""One Star Car Wash and Lube""

I write this review after MANY visits to this location. Today's visit, a freebie based on the horrible wash I got last time, was the worst and final experience I will have with this poor excuse for a full service car wash. On a very slow day, the adequately staffed car wash took about an hour and fifteen minutes to clean my vehicle. One person worked on the car while several others walked around the place doing absolutely nothing. I kid you not. After complaining to the manager th...view moreat I've never experienced such a slow car wash in all my years, he slowly trodded outside and called a few guys over. It appeared as though he asked them to help the lone soldier working on my car. One guy shook his head and proceeded to go over to my car. However, he went over to shoot the breeze with the guy slowly cleaning my car and did nothing to help. He then went over to talk to his fellow cohorts again. Meanwhile, another employee was cleaning the store windows while customer cars continued to stack up. Unless you're looking for an overpriced, mediocre car wash and have over an hour to spare doing so, I urge you stay away from this car wash. By the way, I believe many of the rave reviews on this site are probably posted by the store itself. Why else would they tell you to go to the web site?view less

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dale464
05/24/2008
Car Wash and Lube

Great full service car wash and lube. I have seen this new growing pains stores grow to a great Car Wash and Lube location. The managers are always ready to jump in when needed. Five Star is alway ready to service new and long time customers. Great community programs also.

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The Arbor Car Wash

1110 Ranch Road 620 NLakewayTX 78734

(512) 266-1300

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The Arbor Car Wash

1110 Ranch Road 620 NLakewayTX 78734

(512) 266-1300

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