MOST of the staff seem to be knowledgable &amp; happy to help, answering any questions one might have and customizing your juice to your specifications. However, when I bought a battery on 09/05/13, I was told I could bring it back within seven days as long as I had the receipt. The battery didn't work with my unit (purchased elsewhere) and I thought maybe it needed charged, but it wouldn't charge using my charger. That was on a Friday. I was out of town over the weekend, worked late on Monday, so it was Tuesday before I was able to get back to the store to return the batery - still well within the seven days I was quoted I explained that the battery didn't work with my unit or charger &amp; wanted a refund. That's when I received a tutorial about &quot;spring&quot; and&quot;fixed&quot; atomizers. My unit is a spring &amp; wouldn't work with the battery because the spring pushes it down into the housing. He actually took a very tiny screwdriver &amp; pulled the battery back up in the housing. I said okay that's fine, here's my receipt &amp; the battery - I would like a refund. That's when he said no, we only give refunds on defective equipment - the battery isn't defective, it just won't work with your unit. I explained to him that was not what I was told - he called the girl over &amp; of course she lied stating she said it had a seven day warranty - that she didn't tell me I could just bring it back. I call BS! Maybe she lied to save her job or maybe she didn't understand the refund policy four days ago - I don't know, but I certainly don't appreciate it. I would have given them 5 stars, but I now have a $26.50 battery that will not work with my unit. Obvioulsy the girl who sold it to me is not very knowledgable, as I took my unit in with me when I bought the battery to make sure I was purchasing the right one; I should have been told then &amp; there the battery wouldn't work with my unit. So, if you have a fixed atomizer &amp; need a battery, hit me up I have one for sale: $20 - never used, literally brand spankin' new - I have the recipt to prove it :) While I will still purchase my juice at MES, I will not be purchasing any equipment there.
I quit smoking cigarettes 6 months ago and smoked a e cig as a alternative . Yes this did work , but the stores that I was going didn't have one thing are another. Then I found my easy smokes. The customer service was great . The products they offer are excellent. I started with 24 mg and now I'm down to 16mg thanks to this store next week I'm going to 14 mg nicotine sure is a hard habit to break.
David N Brigitte Perez Yesterday was my first time at Easy Smokes and I must say it was great! The crew was super nice, helpful and knowledgable not to mention the prices wont break you. A+ to all the staff! You have a customer for life ;-D about 3 weeks ago