The gentleman was kind & helpful. The older heavyset woman (who seemed to have a higher management type of position) was rude & indifferent to the point of being lazy & condescending. She refused to make a phone call or make any attempt to assist in a passort application issue - that was due to a burearcratic mistake- not my mistake. She is a paid feferal employee charged with assisting in passport applications as part of her job - & has the means to make phone calls & emails in order to facilitate a citizen & taxpayer's application. But her actions demonstrated that she was too lazy, rude, & indifferent to assist a customer & DO HER JOB as a passport application facility.