I will NEVER return to this shop. If you are looking for a quality repair and good customer service, you certainly WONT find it here.
This was my first time taking my scooter to "Wild Hogs" My scooter was having an unknown issue- so I told them to check it out, and whatever was wrong just fix it all. After picking up my scooter (and almost $200 later!) I didn't even get my scooter to the next intersection before it broke down again.
The guy sent a mechanic, who did something to it and got it running. The mechanic didn't speak English, so I wasn't told why this happened, or what he did to fix it. So he got it running and I got home.
The next morning, trying to go to work, it wouldn't start again. Furious, I called back and insisted that they pick it up and fix it. The man originally tried to place the blame on me and say maybe it was a new problem- but since I had barely touched the bike since picking it up this was a poor point.
Finally he arranged to have it towed and taken back to the shop. He said it wasn't ready to pick up until the following day- leaving me without transportation for 3 days at this point.
He then said there was nothing wrong with the bike and I simply didn't know how to start it- in a very sexist and disrespectful way. (I have had my scooter and have been using it every day for over 6 months.. I know how to start the thing) I found his tone and manner to be INCREDIBLY offensive. They had clearly tinkered with the bike in some way (the brakes were loosened among other things).
He then argued with me over the cost of repair- I was never quoted a price, or told I would owe anything for the second repair. I was led to believe the service would be taken care of since within 12 hours of picking up the scooter I had had 2 major issues with it. He rolled my bike in his little back shack and hid it from me until I gave him the additional money- another $45 bucks down the drain.
It was a really terrible experience and such a poor demonstration of customer service. If I were you, I wouldt stay far away from this place.