Posted: 11/7/2011Provided by Citysearch -
Monday, Nov 7 at 7pm
My first experience with Dominos, Lake City- Need new management and cooks to follow the recipe! Placed my order online, for carry out - when I got to the store to pick up my $20.80 order, I was told, by the cashier, that the store could not break my $100 bill. OK??? hmmm. Cashier says, go to another store and come back and pay for your food? Well, I have 3 kids buckled in car seats and its after dark in LAKE CITY- who wants to volunteer for taking them in a store? I am Paying YOU for a service- Right? Well, I wasn't gonna go back BUT I got in the car and my 4 year old says ""Momma, where is the pizza"" :( Geeee! So, I think-- Mcdonalds! they can break a $100! We drive to Mcdonalds- wait in line- have to buy minimum purchase....understandable... get CHANGE, finally! but then I have to ""pull up, please"" and wait on that purchase. OK, so I call Dominos to tell them that I was on the way back to pick up the pizza - Go in Dominos- Cashier says $20.80 and hands me the boxes- I have a $20 bill and all of 35 cents in my pocket- I thought I heard him say $20.18 EARLIER ?? Ok, well box total says $20.80, so legit - Cashier says I need 45 cent. At this point I am like, ""For Real!!!!!"" WOW! I think I should be the one making requests.So, go back to the car get another $20 bill. Pay with 2 $20 bills. Didn't say anything to cashier- not his fault I was thinking as the manager, lacking any professionalism or customer service skills is counting one dollar bills out for my change ,$19 in ones- She does not apologize for the INCONVIENCE... say thanks for your business...... nothing, not even a friendly nod for understanding---- OK, no gesture of appreciation or curtousy item offered. Well, my ""change"" should be $19.20 ummmmm not $19 ones!!!! Wanted to question me over the 20 cent they owed me tooooo. WOW! I have never experienced that bad of ""service"" before- and with management present in the front of the store! no management apology? Probably won't gain loyal customers to say the least. Then, then... the pizzas were cold (in the car) and when I got home- soooo greasy (no exageration) the grease literally dripped from the bottom of one of the pizzas -picked up and held the slices up, the grease pooled and ran off into the trash can- tried to salvage with paper towels, but the crust was even saturated with grease- kids would not eat it AFTER ALL of that.
This was my worst EVER experience at a pizza place! Wish the owner could find good people- and cook the food right. I give it one star, because I always like to believe there is hope and for that poor cashier I hope he can find a successful job one day with good leadership in management. He had potential.
Highly discourage attempting to do ""business"" - if you can call it that- with this Dominos.