My family and I went to the fiesta bowl in The Villages today. We had to get customer service because of a gutter ball (2). John at the front counter retreived one gutter ball and we proceeded to play. Then maybe a few frames later we had another gutter ball. Once John came down to our lane. He informed me very rudely that my son would have to use the bumpers. I explained to him my 9 years old son did not want to use the bumpers because he wants to learn to bowl correctly without bumpers. Then he proceed to ask "if I was a teacher" and I stated "no". He explained "in order to learn to bowl you need to use bumpers". At this time I stated I'm his parent and if he doesn't want to use the bumpers he does not have too. John stated "well I can't keeping coming to get the ball". Then John sat in the chair in the next lane. I guessing to wait if we needed him. I felt very disrespected at this time and paged customer service that I wanted to speak with a manager. Then he (John) finally walked away. He made my whole family feel uncomfortable. My oldest son which caused the gutter ball was in tears. The manager did not come to me. So I went to customer service to speak with Larry Ducat owner/manager. He basically stated that "for the safety of his equipment and employees". We needed to "use bumpers". He really didn't seem interested in my side of the story. So I asked for a refund. Which was given. I feel you need to know about my bowling trip experience gone wrong to prevent this happening to another family. Because its kids bowl free and what do kids do? Make gutter balls. Right. I feel if you are going to work at a bowling alley retrieving gutter balls is part of your job.