As someone who works in an auto parts store, this happens quite often. Its unfortunate that it does but honestly you can't get around it. The computer showed that they had it which 99% of the time is right. Every now and then a part will show in inventory and not be there for many reasons. The countermen can't physically put their hands on every single part because of the volume of calls and customers in a day so we have to trust the computer. This is not a problem with NAPA specifically as it happens in every parts store. Probably happens to me 2-3 times a month. Cut them some slack man
I was impressed with the professionalism and knowledge of my Nissan. They explained in detail what they could do for me once they had my car in their shop. I paid the quoted price, which was fair. They answered all my questions. They even looked at my car again once I drove it for a week. I would highly recommend this business.
I highly recommend the gentlemen at Transmission Masters and found them to be honest, dependable, and very competent with fair prices and excellent communication. Thanks for the fantastic customer service! - Jennifer in Mt. Juliet TN