My experience was the worst. Being new to the area we were directed to them in a medical emergency! 24 hours later and 1250.93 USD still no answers. In the meantime we contacted another local vet for help and he said get your cat out of there and move on. I also contacted my cats vet in our home state and with what I could tell him on the phone we had an emergency situation and moved on. I literally pulled my cat from this place and took him to another emergency service! Within 15 minutes my cat was diagnosed and sent home with medication for under 200 USD. If I could rate this place a minus 50 I would we almost lost him!