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Holy Smokes

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Business Details

7

years

in Business

Hours:

Regular Hours

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Payment method:
all major credit cards, discover, debit, amex, mastercard, visa
Categories:
Cigar, Cigarette & Tobacco Dealers, Pipes & Smokers Articles, Cigar, Cigarette & Tobacco-Wholesale & Manufacturers
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

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Posted: 6/14/2015

Overall

Where to start… I was an everyday customer, liked knowing it was a quick and convienant stop for smokes and soda. However on 6/13 I purchased an E cigg, vapor not really knowing the product and even made the statement that I had hoped it was the right thing… I was looking for just a disposable cig.. The store manager Lacey who I traditionally found to be a delight grabbed the ecigg and handed it off to the gentleman who was cashiering… Now mind u its in an over crowded locked cabinet with many hand written tags.. THIS ONE CLEARLY was 3.99 a good deal for something I'd never tried… As we all joked around the cashier told me the price and being half alert after waking up (I'm a third shifter) I handed him money ����… Well this is were it starts.. When I got home ���� I was some what awake at that point and realised I hadn't been charged correctly that I had just paid close to 30.00 for one pk of smokes my ecigg and 2 lighters, I imediatley called explaining that there had to been an error hthe cashier said I'd have to speak to the manager in the morning to discuss a refund… not happy ���� about it due to being felt mislead with 2 stickers I accepted his answer and when about my day… Day 2 today I went right up to Lacey after opening and she immediately copped an attitude with me stating that its cleary written and yes there 'today' I can see the marked difference due to the product now being pulled bk on the shelf , which it was not yesterday.. I explained I would have never bought product had I been fully alert and actually known again she spoke to me like I was stupid her customer service sucked they're was no empathy nothing just a nasty teller.. ( where had the women I'd been dealing with for the last year gone, the women who gave me a pk of smokes on an IOU when my card wouldn't work in there outdated Credit reader).. Well I left mad she refused to contact owner stating it was a Sunday like I care.. I felt robbed and definitely feel that this manager needs some retraining in customer service… Iv worked hospitality for almost 20 years had an employee or co worker belittled a customer the way she did me I'd had fired or definitely spoken to an owner and suggested Termination…. I will not be returning to this place of business nor will I be promoting new customer sales threw my job.. I would strongly recommend people to watch what ur buying thinking they probably do this to alotbof people by the way she had a rehearsed speech down…

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Holy Smokes

1103 Rose StLa CrosseWI 54603

(608) 789-2447

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Holy Smokes

1103 Rose StLa CrosseWI 54603

(608) 789-2447

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