I can now say that I've found the worst delivery service I've ever found in any city, and am sad to say it is in the city I call home. My girlfriend and I ordered food for delivery 1 hour and 10 minutes before the restaurant closed. In the past, service has been reasonable. For tonight, they claimed a 45-60 minute wait. Prior to closing time (i.e. less than 70 minutes later), we called back, as food had not yet been delivered, and the delivery driver nor the business called us to explain why the delivery was taking longer than expected, and we knew they would be closing soon. The call went directly to a message just indicating that the business was now closed. I attempted myself to call several times, hoping someone might pick up the phone, but even after calling both published numbers, we only got through to a recorded message. We waited until 20 minutes AFTER close (i.e. 90 minutes after the order was placed, and a minimum of 30 minutes late), and had written off that the meal was not going to be delivered. We made alternate meal plans, and just as we started eating, we hear a car door slam outside, the doorbell rings, and I open the door to find our food has finally arrived - 95 minutes after ordering. The delivery man was quite rude from the start, and offered no explanation as to why the food was late. After I stated that the delivery was over 30 minutes late, and I would not be willing to pay at this point, the man literally ripped the food bag from my hands and stormed off stating that I would not get the food if I wasn't willing to pay. I somewhat understand this sentiment, but the unwillingness of the driver to address the issues at hand, and his lack of professionalism was simply uncalled for and the worst behavior I have ever seen from any delivery service.
The food has previously been of acceptable quality - nothing special, nothing bad, and their portion sizes were always ridiculously large. Their delivery times always seemed excessive, but I always gave them the benefit of the doubt. But, if a company is willing to accost their customers in such a manner without any explanation, I am unwilling to support them further, and I would advise others to follow suit!