Audi of Mendham

right guys so this will be a little bit of a long review but stick with me. Also sorry for not posting this sooner to save anyone else from a terrible experience.
I had originally called Audi Mendham to make an appointment for a simple alignment and tire mount and balance and was also told i could have a loaner vehicle for the day to meet my schedule(which was nice). a week later i showed up for my appointment early in the morning and when i arrived i was told there wasnt a loaner car for me but i could drop the car off and come back later in the afternoon to get one. (I live an hour away so what was i going to do walk home?) Annoyed at this point i was just going to cancel my appointment and chalk it up to a wasted trip but the service manager said he could get one for me( appreciated the help). When i got the loaner the car was a little dirty but a dirty car was better than no car at all. Not to bad of an experience so far but then.......
Later that day i received a message from the service writer telling me that the alignment could not be done because the front suspension was damaged and that was why the tires wete wearing so poorly in the front. NOW THIS IS WHERE I STARTED TO LOSE RESPECT FOR THIS DEALER. the week prior to my service i rotated the tires myself because they were getting extremely low and i needed them to last till my appointment. and in fact the front two tires were wearing very evenly and just the rear were wearing poorly on the inside. Now i did forget to mention this to the service writer when i droped the car off but if they even bothered to put the car on the alignment rack they would have seen it was infact the rear was bad.I told the writer who called me this and he said he would call back again later. The next day he called again saying that it could not be done due to the car not havibg powersteering (bad powersteering rack, it failed just a few days prior to my appointment) Now if you know anything aligning a vehicle you do not need powersteering to do so. So very mad at this point i picked the vehicle up before the shop closed but unfortunately no service writers were there. I left a message asking for them to call me but no one ever did. BEFOR YOU THINK I AM JUST A 'NO IT ALL' CUSTOMER I WOULD LIKE YOU TO KNOW I DID ATTEND OHIO TECHNICAL COLLEGE FOR AUTO MECHANICS AND GRADUATED WITH A 90% + AND WAS ONE OF THE TOP STUDENTS AND WORKED FOR VOLKSWAGEN FOR TWO YEARS. MEANING I DO KNOW WHAT I AM TALKING ABOUT.
I later called the GM and sent and email to him about my experience, but i was never contacted back. THIS WAS THE WORST EXPERIENCE I HAVE HAD WITH ANY SHOP OR ANY BUSINESS EVER. Hope this helps somebody before they make the mistake in coming here like i did. Ohhh and i almost forgot to mention that the neglected to take off all the old weights from the wheels and added a ton more on the opposite side, over tightened my lug nut and leftchuncks of wax all over my car from there wash. Thanks guys...