Nov 16 at 5:50 PM I'd been having some problems with my Acura TL. As it got more noticeable, I went to my local Firestone dealership in Farragut. They thought it was more than likely a transmission problem and referred me to Speedy Transmission at 418 S. Northshore Dr. Calvin and his office staff seemed very knowledgeable and very personable. He road tested my car and then suggested I leave it overnight so he could run his diagnostic equipment on a cold engine the next morning. I was able to go on home in an old , but very clean, loaner vehicle. The following morning, I returned to pick up my car and wondering what kind of expenses I should expect. Calvin said he could not find anything wrong and suggested I go to the Acura dealership if the slight problem I was having proceeded to get worst. I was happy with the outcome, and was very surprised when he told me "no charge"! There was no charge for the nice loaner vehicle [except to replace the gas I used] and the diagnostic testing was free as well. Since I have very limited knowledge about car problems, he could have so easily charged me for something I didn't need. How refreshing to find a mechanic so honest ! I will certainly recommend his shop to my family and friends! Thanks Calvin! Louise Kinser
Great Customer Service! I was recently told I needed to have my transmission (as well as my coolant) flushed/changed after an oil change. I called seven different shops, including the dealer, for prices and each told me that it needed to be done and it would be $150+. However, when I called Speedy Transmission they immediately told me that they thought I might have a synthetic fluid in my transmission and that I didn't need to have it serviced at all (or at least not until 100k+ miles). The manager spent 7 1/2 minutes on the phone with me verifying his assumption and then explaining how my fluid would look different, how I didn't need the service, and how if I brought it by he would verify that was indeed the case and run a diagnostic on the transmission to check it AT NO CHARGE. It just so happens, that they were $30+ dollars cheaper on the coolant flush than any other shop as well. I was in and out within an hour. Simply put, they saved me a lot of money, were the only honest (and most knowledgeable) people I spoke with, and I couldn't be happier. The customer service there before and during my time in the shop is the best I have ever received at any automotive service center. I would highly recommend Speedy Transmission to all.
This is the first time I have ever had to have anything this big done on my car and I was terrified being disabled and having limited funds. I just happened to call this place and Jerry, the owner, answered the phone. I was clueless. He spent at least half hour on the phone with me explaining everything and answering questions. My transmission had been "going out" for quite sometime. I needed it fixed right and I needed a warranty to take care of it for a little while. Jerry assured me I would have both. They are wonderful to keep in touch with you during the process to let you know how things are going. John is another one I talked with a few times on the phone and he too, answered all my questions and kept in contact with me until my car was ready. I would be very happy to refer anyone to go there. They are very professional. The best part of the entire experience was picking up my car yesterday! It is like a new car. A 2001 Honda Accord and it runs like it did 10 years ago when I bought it. I think I had forgotten how bad it was. I am very happy with it. If you have a transmission problem, call Jerry or John and they will be glad to take care of you. I sure am glad I did.