I had car trouble last Monday night in Tennessee while on road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my journey") and had to have my Mini towed 100 miles to the nearest dealership, which was Mini of Knoxville. I was worried (to say the least), as the car is quite new (09), I was at least a thousand miles away from anyone I knew, and I had to be at work in New Orleans, where I am a teacher, on Wednesday morning. I called the dealership early Tuesday morning to explain my situation and why my car was in their lot, prepared to plead that they get me back on the road ASAP, and was met with some of the friendliest, most courteous and prompt service I have ever experienced. They took my car in right away and assured me that the service would be covered under the warranty and that they would call me if anything came up that I would need to pay for out of pocket. Kevin called me twice that morning with updates-- once to tell me what the problem had been and to tell me what they had fixed (in addition to fixing my electronics issue, they took care of the service that was due, including changing my oil and replacing front and rear wiper blades), and to ask if I wanted to have the tires rotated and some rust removed (not covered under the warranty and not critical, so I opted not to have this done). He called an hour later to say that it would be done within the hour (before noon!) and that I could come pick it up. When I picked up the car it was freshly washed and vacuumed, and serviced beyond what I had hoped or expected (I'd had no idea how much I needed new wiper blades until I used the new ones later that day). I made it back to New Orleans that night, and I received both a phone call and an email from Kevin the following day checking to make sure I'd made it home safely, thanking me for my patronage, and wishing me a good school year. In the past I have been wary about taking my cars to be serviced at a dealership, usually opting for independent repair shops, but this experience has changed my mind. I cannot recommend Mini of Knoxville enough-- they turned a tense and frustrating situation into an impressively positive experience. I only wish they were in New Orleans so I could use them regularly!
This is going to be a long review. I will keep the main details in the beginning; I had a car that was worth $1500 (I felt it was worth what Ben motors offered me) but I owed $6000 on the loan. Therefore, I was turned down by everyone; from Easy Auto, JD Bryder, to Toyota of Knoxville, Terry Cunningham ford, ted russell nissan. Even Clayton Motors who is buy here pay here. It was sad. I gave up hope until I finally went to Ben Motors. When I sat down with Tarl, I told him I needed him more then he needed me. (Great way to make a deal) He said we will get it done. That night, he ran my credit (I had over 100 inquiries on my credit report due to the loan requests) Even though he knew my issues (most dealers I said that and they said come back when you are ready) and still Tarl took me to a 2009 Nissan Altima and we even took it for a test drive. (The first test drive out of all places) Car price $16,000 After we came back, I was like awesome car. But wasn't impressed cause I figured I would be walking out with my beat up car. He then said done deal. I had this feeling before, it always ends up bad. Well, he said here are the keys and my eyes lit up. I sat down with finance and they went over the deal. They offered me $3,000 for my trade in. This deal was unreal. Well, come to find out my finance charge was 17%. Two weeks later they said come back in, we need to talk about your deal. I came in and they were able to get me approved for another company at 14.5%. (how does a bad company actually pass that onto the customer, let alone spend their time to do that. The car runs great, no problems. I had an issue with corroded battery, but took it to Ben Motors repair shop where they cleaned it, and good as new. (Even the mechanic dropped what he was doing and did it for me right away.) Overall, the support was top notch, and the service is good so far. I hope this review helps, and believe me when I say I was turned down by everyone besides Ole Ben Motors. Just make sure you tell Tarl if you can get "him" approved, you can get anyone approved.
I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had “the one” I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase. She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase. The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch.