Usually their customer service is pleasant, but they require far too much of their shoppers. Their old-fashioned carts do not open out to the conveyor belt and there you are--moving groceries from cart to belt, pushing earth bags to the bagger, locating your savings card and if you need glasses to write your check---puleeze!!! They also need to get their produce up to standard, especially their bananas. When Publix moves in across the road, they are going to be in trouble. Their large volume business has been easy so far as there are few grocery stores in this immediate area. Where oh where is this fancy Magnum ice cream that they never have??? I have looked for it for over a month. They finally got in the standard chocolate bar, but they have never had the double caramel that is so good. Mr. Mills needs to come back from vacation and tend to his store.
Recently visited the Kids Rooms 2 Go in search of a bunk bed for my girls. The sales people were SO friendly, knowledgeable & helpful. The lady that helped us was not pushy at all!! She was within distance when we had questions & answered them all!! She even went above and beyond when my 3 year old became over excited with the idea of having a ladder to climb any time she wanted and ended up hurting herself! Shelia heard her cries and us trying & failing to comfort her. She quickly ran to a display, grabbing several cuddly stuffed animals to soothe my daughters cries, as well as handing the others to my oldest & my niece so they would not feel left out!! OUTSTANDING!! Worth the little extra money to buy from a place that is so focused on customer satisfaction!!! Forever repeat buyer!
My first experience at Ross was when i was employed there. I have worked there for 2months now. My first impression was how oranized and orderly the store was. I have been at other retail stores similar to Ross and it was hard to find things because they have a little of everything. Ross makes sure everything has a place and a place for everything. Not only do they organize,but they keep it clean and safe. My job is always to make sure it is a fun,pleasent,safe and clean work enviorment.I am proud to say that i work for Ross. Great people,Great Prices,Great Treasures.