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Coal Creek Armory Inc

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Business Details

Hours:

Regular Hours

10:00 AM - 9:00 PM *Subject to change

Services/Products:
Sporting Goods
Categories:
Guns & Gunsmiths, Rifle & Pistol Ranges, Sporting Goods

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02/26/2013

I have to say I met the owner seemed like a great guy. After speaking to him he told me the changes he made. Unfortunately the 2 or 3 men who were the problem before are still there. The attitude they have makes me want to go buy from a competitor so I do. I like to support small business but in this case I can not.

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01/22/2013

I'm a Sergeant in the Marine Corps and I just returned from my second deploment. I was selling some of my guns online and needed to ship them to another dealer. I went into the store to get a quote for the shipping cost. Which is not a big deal, gun dealers do this all the time. Right off the bat I was talked to with a degrading tone and was told that they could ship my guns but it'd be a "huge inconvenience&quo... view more

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01/21/2013

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12/26/2012

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05/04/2012
Four of us from work went here...

Four of us from work went here a couple of years ago to use the range and were shocked at how bad the customer service was. The guy behind the counter couldn't figure out how to divide our range fees by four and started getting upset when we insisted second grade math wasn't very difficult. After some sharp words back and forth we left and got a good month worth of jokes out of the experience. Prior to him bec... view more

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02/12/2012
If i could i would put a 2 and...

If i could i would put a 2 and half stars haha but the reasoning for that is about half the time i go in there the people that work there are just rude. There is a couple good guys there that are nice but the jerks greatly out number them. They do have a pretty good selection with hit or miss prices but for now Im going to stay away unless i just have to get something they only have.

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11/17/2011
Terrible customer service

I've been to this shop a couple of times. I only went back the second time because I thought I would give them another chance...maybe they were having a bad day or something the first time. The shop seemed to be well staffed but all of them were apparently too busy talking amongst themselves to offer any assistance to the customers. I did buy a holster on my first trip to the store and when I laid it on the counter i... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/09/2011
Gun smith is greating

Shannon the gun smith is the only thing this store has going for them. There prices are a tad high but that is not my concern. The fact the workers treat you like garbage while your there. They don't help you with your fire arms questions and sometime wont even let you see a fire arm. I have to say the only business they are going to get from me is for the gun smith. Pro: Gun Smith Cons: Everything else

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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06/26/2011
Awful Experience

The staff was rude and condescending which is dangerous when people are trying to learn about their weapons. The range was extremely dim and filthy. Considering all the good things I had heard about CCA, I was EXTREMELY disappointed.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/08/2011
worst range in area

Went to CCA for the first time last week to use the range. Staff seemed very indifferent as to acknowledging my presence, dont know if it was I was a woman or not but I felt ignored. Finally after I filled out their paperwork and was waiting for a lane to open, I walked over to the gun counter wishing to see a pistol for sale. There were a couple of men also standing in front of the counter too however there wasnt an... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Coal Creek Armory Inc

10737 Dutchtown RdKnoxvilleTN 37932

(865) 966-4545

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Coal Creek Armory Inc

10737 Dutchtown RdKnoxvilleTN 37932

(865) 966-4545

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