Worst service ever, compounded by a phone call to the manager who refused to refund my purchase,even though I spent $10 and got something different from what I ordered. I did not discover that until driving to work(in cedar bluff) and looking to make sure it wouldn't spill as I walked. The female manager was rude, condescending, non apologetic, unwilling to help And did not want to discuss it. She said they were short staffed and couldn't refund me for food in my possession and as I was speaking about that being a poor customer service choice, etc...she said, so have a good day hun...and HUNG up while I was speaking. I was in awe. First and LAST time I will visit LJS!! The fried shrimp they gave me looked horrible and the baked shrimp was rubbery & tasteless. I ordered shrimp and added SCAMPI to the order after being told they had it but it "wasn't on the outside menue"...the heavily tattooed & pierced girl at the window had left me at the drive thru window for over 10 min without communicating that she was leaving her station to ask other employees answers to my food questions. When she came back, she was still confused so I drove around to speak face to face.I apologized for all the questions but explained that it was my first time visiting LJS and I wasn't familiar with their menu. I told her I did not see scami on the menue...She ASKED a coworker if they had scampi( which he affirmed!) & then had to go ask the price, then how much LONGER it would take to fulfill my simple order,etc...a fellow male employee answered all her(my) questions and after 25 min in the drive thru, I was pulling out of there to quickly get across town to be at work by 12:45pm I was late d/t the 25+ minute order process. So disappointed to look in the bag in my parking lot at work and see baked shrimp on rice instead of scampi, so I took the time to call and speak with a manager about the issue & request a refund. She TOLD me I couldn't have ordered scampi bc They DIDNT have it!!!lol I assured her that during a 25+ min drive thru visit, it had been discussed in detail by name and I paid 10 to get it. After excuses, and basically calling me a liar, she ended by hanging up while I continued to ask for a refund. WORST FAST FOOD experience in many years, or possibly ever!I would suggest seasoned workers in drive thru & staffed in the restraunt!!
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We went through the drive thru, big mistake. EVERYTHING was wrong! IT WAS LIKE THEY INTENTIONALLY GOT THE ORDER WRONG. sUPPOSED TO HAVE BEEN 2 BREASTS, 2 WINGS, 2 THIGHS, 2 LEGS. wHAT WE GOT WAS 4 LEGS, 3 THIGHS, AND A WING. WE ORDERED EXTRA CRISPY, WE GOT ORIGINAL.. Update: Called that day, talked to the manager, Michael, we went in the following day. Michael was true to his word and made everything right. Many businesses just don't seem to 'get it' anymore. Restaurants around here focus on today's sales, instead of focusing on repeat business. Michael could have said, 'so what, I got your $32' but he get's it, he didn't want to lose my $32 EVERY MONTH. Thank you, Michael. Thank you, whomever hired Michael.
I love this Firehouse restaurant..... The workers are ALWAYS friendly and professional!!!!food is GREAT!!!! As for the previous review..... What happened to "JUDGE NOT LEST YE BE JUDGED" this is exactly how Christians (like me) Get a bad name. It is between them and God..... Everyone deserves to have a job and be treated fairly....I am a heterosexual Christian lady..... Who feels sorry for the first reviewer ... That you have no life but to try and cause people who have done nothing to u problems.