I have used this location since I have moved to TN. In general I have had high satisfaction with the company since I rented vehicles in FL, RI & TN from Enterprise. My most recent visit however was a little sketchy. First, I was not able to get the car I requested, second, I had to switch the vehicle in FL because it was malfunctioning. The next vehicle that was given to me had a malfunctioning A/C and I had to switch that vehicle as well. I was compensated for my troubles and I will say Tim, my service attendant acted cordially & professionally. Enterprise cannot be responsible for malfunctioning cars, but they should try to give the customer the car requested especially if it is a timely reservation. One difficult experience will not deter me from continuing to do business with Enterprise and I would recommend them highly.
I would have to say that was one of the best rental experiences I have ever had. Rented for a week cause my car had transmission problems. Clean car real good customer care and the salesman was very nice to me. He took the car to the garage and washed it for me . I was returning it the following Monday and my car wasn't ready so I called and rented for another week. No problem with much courtesy it was done . I kept the car another week never a problem with the car . Upon returning the car I met with same courteous and professional staff as before very helpful and going the extra mile to make sure I was happy. I personally would recommend this location to anyone that needs a clean car,at a good price, from a professional and competent team.
I really enjoyed my rental experience with Enterprise Rent-A-Car Knoxville. Every person was friendly, polite and eager to help. I really appreciated how the deposit was much lower than I had to pay at other Enterprise's in other states. I plan to use their services in the future.