This is going to be a long review. I will keep the main details in the beginning; I had a car that was worth $1500 (I felt it was worth what Ben motors offered me) but I owed $6000 on the loan. Therefore, I was turned down by everyone; from Easy Auto, JD Bryder, to Toyota of Knoxville, Terry Cunningham ford, ted russell nissan. Even Clayton Motors who is buy here pay here. It was sad. I gave up hope until I finally went to Ben Motors. When I sat down with Tarl, I told him I needed him more then he needed me. (Great way to make a deal) He said we will get it done. That night, he ran my credit (I had over 100 inquiries on my credit report due to the loan requests) Even though he knew my issues (most dealers I said that and they said come back when you are ready) and still Tarl took me to a 2009 Nissan Altima and we even took it for a test drive. (The first test drive out of all places) Car price $16,000 After we came back, I was like awesome car. But wasn't impressed cause I figured I would be walking out with my beat up car. He then said done deal. I had this feeling before, it always ends up bad. Well, he said here are the keys and my eyes lit up. I sat down with finance and they went over the deal. They offered me $3,000 for my trade in. This deal was unreal. Well, come to find out my finance charge was 17%. Two weeks later they said come back in, we need to talk about your deal. I came in and they were able to get me approved for another company at 14.5%. (how does a bad company actually pass that onto the customer, let alone spend their time to do that. The car runs great, no problems. I had an issue with corroded battery, but took it to Ben Motors repair shop where they cleaned it, and good as new. (Even the mechanic dropped what he was doing and did it for me right away.) Overall, the support was top notch, and the service is good so far. I hope this review helps, and believe me when I say I was turned down by everyone besides Ole Ben Motors. Just make sure you tell Tarl if you can get "him" approved, you can get anyone approved.
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I came across Roadrunner Motors by way of a car advertised at an exceptional price on the internet. I submitted an email request for more info which was answered immediately. After multiple emails and having all of my questions addressed, the next day I made the 3 hour drive to Knoxville. I was warmly greeted at the door by Brian. After mentioning my email exchange, I was addressed by name. After walking around the car multiple times and checking everything imaginable, I was invited and encouraged to take it for a test drive. To my surprise, the car was that "needle in the haystack" deal! While processing my paperwork, Brian told me everything he knew about the car, the brand, and about Roadrunner Motors. I was even invited to share lunch that was provided for the staff. Moments later, I was provided a great financing options by Jeff at a great interest rate for this vehicle. I was then given assistance with loading it onto a trailer and securing it. It was definitely worth the drive. This was an exceptional total experience.
we were traveling and had car issues. we stopped at a Pep Boys,our repair bill would exceed the cars value so we decided to trade it.we ask if there was any good used car lots in the area and they recommended Roadrunner Motors.upon our arrival we were greeted and offered bottled water.we were shocked to see only two salespeople Paul and Brian.they offered to let us browse on our own at their cars,nice touch...after walking the lot and finding a nice Honda van we wanted to drive they let us go out. after the test drive we decided to purchase the van and they offered us more for our 13 yr old car than we expected. Paul was very attentive and very kind.Jeff was able to help us with financing and get our "new" van. even though we are from outta state, we'll make the trip if we need another used car to see these guys. top rate from beginning to end. thanks Adam,Alex and everyone else involved with our experience...thanks again ...Dave, Linda, Corey. Liz Moorehouse