HEY, KLAMATH COUNTY: This is a review of Cook's Glass near Dairy Queen. Since I moved into this house 6-1/2 years ago, I have had to replace the balances in almost every window. At first, I got them from the company for free. Then that company went out of business. So, I went to Cook's a couple years ago and bought a set of balances for another window that that given out. I put them in -- no problem. Since I have lived here, I had an 84" counter supported by a cabinet on each end. This was right in front of my office window - a big, deep window. That was the only place it would fit. I was not able to get to that window to clean it or do anything else with it. I finally got rid of the counter a couple weeks ago, made a window seat that can sit in there, but small enough to move. Once the counter was gone, I could see the string of one of the balances hanging out the bottom. Friday, I pulled out that balance and went over to Cook's to get a set of replacements. I decided to install them today. I flipped out the metal tab and opened the window and the other balance came down but I couldn't get it out and I couldn't get the window out, either. I called Cook's and asked if there was some trick I didn't know or may have forgotten. Ray told me the way to do it, and I said that was how it did it. He recalled that I lived near Homedale and Harlan. He asked me to hold on a minute. He came back and said he would come over and do it. He was here within a few minutes. The window came out for him and then he installed my new balances. Hurray! I love Cook's Glass.