READ THIS THROUGH!!! I purchased a new car from this dealer in the beginning of April 2013. Terry, my salesman would have to be the best I ever experienced at a dealer. I have bought 2 cars through 2 different dealers from him now. He is top notch. I am glad to see him at a dealership that will take care of you in ways you could only wish other dealers would. The management have heart and actually care about insuring your purchase is acceptable, correct, and worth the money you pay. Now I will tell you why they deserve 10 stars. I am not kidding, this is good. The new Ford Focus ST I purchased was traded to Lithia Ford from another dealer. After I washed it the first time I noticed the whole front end was off by about 1/8-1/4 inch and there was a gap under one headlight that you could see in the engine bay. I took the car in to have the front end looked at and a bad A/C compressor replaced and found out the car was damaged when it was originally delivered requiring the replacement of a broken headlight and realignment of the front end. I inspected the car and found more damage to the paint and found that all the front body panels were still quite off. I was sold a damaged vehicle. Now for the 10 star rating. Read on... I contacted Lithia Ford and inquired about the previous damage. They apparently did not know about it because they had just received the car into inventory not too long before. I wrote a letter to the General Manager with my concerns about being sold a car that had been damaged and demanded a replacement or refund. Now many dealerships would have fought you tooth and nail. Not this place. The GM of the dealership took ownership and researched the issue immediately after he was notified and contacted me to find out more information. I brought the car to him and showed him how the front end was all wrong. My new car had a broken nose! After he made some phone calls which didn't go to well for him, and realizing this is a severe issue, he brought me in and personally replaced my car with a beautiful example that he personally inspected before delivery. He said he would take care of the other car, but his priority was to insure I received the quality vehicle that I paid for. My wife literally dropped her jaw when I told her. They never fought us. They never made me feel bad about the issue. Nor did anyone "glare" at us. The staff was understanding, courteous, and friendly during the whole dilemma. We are also average middle class with no special "status". They have made a friend for life. This is how business should be done. 10 Stars. Buy a car from them.
4443 S 6th StKlamath Falls, OR 97603
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, overh…
HEY, KLAMATH COUNTY: This is a review of Cook's Glass near Dairy Queen. Since I moved into this house 6-1/2 years ago, I have had to replace the balances in almost every window. At first, I got them from the company for free. Then that company went out of business. So, I went to Cook's a couple years ago and bought a set of balances for another window that that given out. I put them in -- no problem. Since I have lived here, I had an 84" counter supported by a cabinet on each end. This was right in front of my office window - a big, deep window. That was the only place it would fit. I was not able to get to that window to clean it or do anything else with it. I finally got rid of the counter a couple weeks ago, made a window seat that can sit in there, but small enough to move. Once the counter was gone, I could see the string of one of the balances hanging out the bottom. Friday, I pulled out that balance and went over to Cook's to get a set of replacements. I decided to install them today. I flipped out the metal tab and opened the window and the other balance came down but I couldn't get it out and I couldn't get the window out, either. I called Cook's and asked if there was some trick I didn't know or may have forgotten. Ray told me the way to do it, and I said that was how it did it. He recalled that I lived near Homedale and Harlan. He asked me to hold on a minute. He came back and said he would come over and do it. He was here within a few minutes. The window came out for him and then he installed my new balances. Hurray! I love Cook's Glass.
Great Service, dependable, honest, I recommend all family and friends... Even living here in Anchorage, I still have Lee's work on my family vehicles. They are the best, and very reasonable..and affordable...They really care about helping you out.. Irene Frye