On 5/14/2010 I realized that I had a cavity and decided to make an E.R visit to a local dentist. Since it was a Friday it was hard to find any one that would see me. Well I called the BVL Family Dental Center in Kissimmee the receptionist assured me that I could be seen and treated that same afternoon. Well I arrived and the staff was very nice and helpful. However, after been taken in for x-rays D.D.S Shamim Khan walked in and said “she had to leave and I would need to come next week”. I was stunned. Then I walked to the lobby and was asked for payment. I originally asked “why should I pay, I was told that I would be treated and now I am being told that I have to come next week”. The receptionist said “we will deduct the $90.00 exam fee from your visit next week. I thought to myself “why in the world would I ever come back to a facility that operates in such a disorganized manner”. Then she said that the fee included my x-rays. I then proceed to give her my debit card and paid the $90 dollars. My next move was to ask for my x-rays so I could find another dentist and hopefully avoid paying for a 2nd set of x-rays. The receptionist then refused to give me x-rays. I was beyond upset however, on my way home I saw another dentist office (Grace Dental # 407- 851-4588) that was open and after I told them what happened they took me in as walk-in. They fixed my cavity and I was satisfied with my results. I conclusion, I would never again the use BVL Family Dental Center in Kissimmee. Since then I have also used Star base Dental #407- 532-0192 and I loved them.