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Pet Ranch
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Claimed
CLOSED NOW
Today: 9:00 am - 7:00 pm
Tomorrow: 9:00 am - 7:00 pm
46 Years
in Business
Amenities:
Wheelchair accessible
More Info
- Email Business
- Services/Products
- Pet Carriers.
- Brands
- California Natural, Eukanuba, Evo, Innova, Natural Balance, Nutro, Science Diet, blue buffalo, eukanuba, nature's variety, nutro, taste of the wild, wellness
- Payment method
- amex, discover, visa, all major credit cards, mastercard, android pay, apple pay, samsung pay, cash, check
- Location
- Kings Crossing
- Neighborhoods
- Kings Crossing, Kingwood
- Other Links
- Categories
- Other Information
Parking: Self, On Site
GalleryView all (1)
Reviews
Great store. .great owner. ..only place I get my dog food and treats. Plus I support locally owned businesses with great customer service.
Pet ranch in Kingwood is a great place to get what you need for your pet! They have always been very friendly, knowledgeable, and they go the extra mile to carry the things I ask for. The carry many of the top rated foods for my dogs. I've been shopping here for many years.
06/10/2013
Provided by DexKnowsI went to pet ranch to buy a hedgehog. They had only one left and they said he was about a year old and perfectly healthy. I took it home and had some real issues trying to pick it up and play with him. Everytime i reacher for him, in plain sight so i wouldnt frighten him, he would puff up and huff at me. I had my mom take him to the vet and found out he was blind, and had a fatal disease that was making his skin inflamed and flakey. They sold me a sickly hedgehog for way more than any other place i had been to, and it turned out that it was dying. I took it back and they gave me my money back. Better check twice before buying any animals from there because they do NOT take care of them. The hedgehog was put back in his cage, with other cages stacked all around him, making the pother animals susceptable to the disease. The owners are also rude and disrespectful.
Went in to purchase my typical 10-lb bag of cat food, but they were out of the 10lb bag. I naturally recommended to buy (2) 5-lb bags for the price of the depleted 10-lb bag, thus preventing me to pay an additional $8 than I would normally pay for the 10-lb bag. They violated business common sense and Business-101 on how to keep and satisfy a customer. I opted not to pay $32 for two 5-lb bags and left the store. Bought the same $10-lb item online for $24, and free shipping with three-day delivery. Pet Ranch lost me--the customer--over their combination of greed and ignorant customer service business practices. They can now focus on trying to screw other customers who come in to buy cost-effective 10-lb bags of dog/cat food for $24 (that they are conveniently out of), and thus compelling unwary customers to buy the business' more profitable (2) 5-lb bags--or the same 10-lbs for $32! Nice showing, Pet Ranch!
claimed iconBusiness Response03/07/2012
My husband and I would like to offer you our sincerest of apologies for you horrible service in our store, Pet Ranch. Yes, common sense dictates that you take care of your customer's need...PERIOD! I am a consumer too when not in the store and I've got to tell you... if a retailer fails me, there are plenty out there who would greatfully treat me right. I would be interested in any details that you might care to share with me regarding product type (brand), day of week, time of day, if the employee even offered to get the manager on duty to handle your needs, etc. Thank you for your feedback... the only way we can correct unobserved breakdowns in service is if someone takes the time to alert us to the problem. Pet Ranch is who we are and, after 33 years of owning this business, our passion towards our customers has never waivered! SO SORRY we failed you and I sincerely hope that one day you may give us a chance to redeem ourselves with you. Thank you, Jan Stevens Pet Ranch; owner
08/18/2010
Provided by DexKnowsI have been shopping here for over two years and must admit that Pet Ranch always has exceptional service. The staff always goes out of their way to make sure I am taken care of. If you are also looking for the best food for you pet, then look no further because they have it and at great prices.
03/02/2010
Provided by DexKnowsI love this place a lot. This is where I got my first puppy and it turned out great. I will love to have another on from petranch.
01/14/2008
Provided by SuperpagesIncredibly knowledgable and courteous staff. All the service of a family owned business yet very competitive prices. We feel like family there!
Details
Phone: (281) 361-4300
Address: 4411 Kingwood Dr, Kingwood, TX 77339
Website: http://www.petranchinc.com
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