Renters Beware, especially military! We rented a long term rental for 2 years from AHIKW. We should have gone with our gut instinct and not rented from them, as they were very difficult to work with when first trying to rent the apartment. We first contacted AHIKW, 5 months before moving to Key West about an apartment that was going to be available. After going through the application process we sent a $500 deposit, which we were originally told would hold the apartment until it was available. We received an email stating we needed to sign the lease and send the remaining $5,000+ within 2 weeks of sending the $500 deposit. My now husband was away on deployment and unable to send money or sign the lease in front of a notary. AHIKW did not care nor were they willing to wait 6 weeks for him to return.
During ours and the previous tenants time in the apartment, there were several plumbing issues that were never completely fixed causing flooding into the downstairs apartments. We had to deal with maintainance and plumbers constantly. Our wedding day happened to be one of them. There were several of us that planned on showering at our apartment when there was an issue and were told we could not use the showers until it was fixed. We had to make alternate plans. I couldn't even shower in my own apartment on my wedding day. We rarely called for any issues with the apartment and usually just fixed them ourselves. Whenever we did call about an issue, the person answering the phone was very rude.
When we went to move out, we replaced all the lightbulbs with the same or better bulbs than what was in the apartment when we moved in and even left several bulbs. We were still charged $90 for lightbulbs. We were told the maintenance person did not see them or he would have used them, but yet they acknowledged they were in a cabinet when I said they were on the dryer. We hired a professional carpet cleaner, as required, to clean the carpets, but were unaware that the very old, outdoor carpet used in an unused stairway also required cleaning, which we were charged $110. We also used a professionally cleaner recommended by AHIKW yet we were still charged $300 to clean the apartment. We were also charged a $75 administrative fee.
During our time in Key West I recommended AHIKW to several incoming military families, I going forward will steer any future military families from AHIKW.
I notified AHIKW that I would be posting a negative review, I received this response: "Your threat to post negative comments on the internet amounts to blackmail. Perhaps your threat along with your not honoring your contractual obligations should be brought
to (my husband's) commanding officer's attention."
I welcome them to contact my husband's commanding officer and will provide them with his contact information, as it is my right to post a factual, negative review on any company.