Hi, Teresa M.! Sorry if you feel bad.
We do anything! For pricing, we have to see the item to be fixed so we can figure out best way to repair. Most case we understand that customer want to know a detail information through the phone, but it is too hard to figure out thru phone even if I have decades of experience. If you send me the photo and details of the item through the E-mail, I can let you know more detail information. Please visit our website( Shoerepaircenter.com). Thanks///