Takeout Taxi

This is the absolute worst delivery service I have ever used. I plan a lot of events for the company I work for and thus have used several different services, but never have I received such TERRIBLE customer service. I mean the representative made me feel like I should be grateful that she even answered my call. Avoid using this service, unless you like being treated like crap for ordering food.

Service was on time and missing 4 of the 10 orders. We got no plastic ware, no plates, no napkins. When the final 4 orders arrived the driver went back to his vehicle and brought a paper table cloth, in lieu of napkins. ...WTH?

Takeout taxi got a monopoly on delivering services in Rockville and Bethesda and they sure use it. Be aware!!! Avoid using them, not only do they charge you a hefty fee for delivering, takes 1-2 hours to deliver from a restaurant that is literally down the street and force you in to a minimal order that is no feasible for one, but they also outright try to steal your money, by bulling you!

Read my complaint to BBB bellow:

I have ordered food delivery services through GrabHub.com. An hour later Takeout Taxi who is their delivery partner, had called me and left me a message that my order will not be honored. I have called back to talk with the most rude female representative, who has told me that my order or any future orders will not be delivered till I pay an outstanding balance of $49 dollars. She also told me that in December of last year an order has been declined by me at this address. Not only have I never dealt with Takeout Taxi but I also did not live at this address at that time.

Since this was an obvious mistake I has asked to speak to a supervisor to be told that she is a supervisor, then I asked to talk to your owner or someone above her. She has transferred me to a person who has introduced himself as Jack Hansen the owner of the business. He has repeated the same story to me, and even though I tried to explain the situation would not listen to me. I was told that I need to pay the balance, to me offering to prepay the current order , I was told that that will not be sufficient.

I have said that I have no intention paying for their error, and that I never made this order - to which I was told that it is not his problem. Since they are the only delivery service in the city I cannot order delivery through anyone other then them. I have said that I will be forced to contact Better Business Bureau, and he told me I should do as I please.



Through out the whole conversation no one ever told me I was talking to Takeout Taxi, I assumed that it was GrabHub.com denying me service. So after I hung up I called the number on the website I ordered from, just to be told that they have nothing to do with it, and they have no record of me ordering any delivery ever before.

I fell that Takeout Taxi has simply monopolized the local delivery market, and is taken advantage of the consumers. Most people would just pay $49 they never spent, assuming they forgot. However, I know for a fact that I never denied an order, or ever even used their services. This is simply a way for Takeout Taxi to make some extra money, by bulling the customer.