I had been a regular customer of Barwood taxis for the past 1.5 years, and always happy with their services. Until - yesterday, I had booked a taxi for 8:00 to go to airport to catch a flight. At just after 8:00 the taxi had not appeared, so I called the office. After spending 15 minutes on hold, I was told that they decided not to dispatch any taxis for passenger pickup in my area because of too much snow on the ground, it was "too dangerous." Never mind that I could see vehicles driving slowly by my house. Fortunately my wife was able to take me to the airport, after I spent an additional 15 minutes cleaning snow off my car. I very nearly missed my flight. During the ride I saw many other cars on the road including taxis from other companies.
It is Barwood's prerogative if they think about 1 inch of snow on the ground makes it too dangerous to drive - but at least they could have taken the trouble to inform me and other customers who had confirmed bookings. This company is clearly indifferent to its customers. They have convinced me to try Uber.