There is no ZERO Rating, so I am forced to pick "1". Any other fitness center in Tri Cities would surpass this facility in terms of qualified staff, equipment, contractual implications, scheduling for available times to use facilities, adequate staff to support the pool & gym schedule, cleanliness. VERY Disappointed with this facility after joining and when I approached the owner/manager "Karl" I was treated rudely, unprofessionally and was nearly cussed at. The only thing this owner cares about is $$$$ getting you to sign the contract, after that your screwed. Go anywhere else in this town and you'd be better off.