Today I changed my carrier from charter. I've been with charter 12 years. They had raised the price again and I wanted too negotiate that. I don't think they care at all on customer retention. The competition does! Fora long time there was no internet as fast. Now there is and it's coming in very strong, stronger then charter. I hated calling them. Dreaded it. Continual internet down , phone issues and more for $200 a month? I think I can get better service.