Horrible Experience!! DO NOT GET TRAPPED WITH THEM!!
I had a milk spill on my HP Laptop, well this accident happens when you have kids at home! My USB port and the touchpad were not working which he verified while we were giving the laptop. But seems like "Steve" did not mention it on the ticket he created. I asked him if he can fix it. He switches on my laptop and tells me that its not the problem with the Motherboard because had it been, the system would not have booted/started at all. He said, that they just need to clean the milk spill and would call if anything else is required. So I got a call that there was a wire that needed replacement. Of course I agreed. When I pick my laptop I pay 200.56USD for cleaning and replacing of a wire. When I check my laptop, the USB drives are not working. I call them and talk to "Shaun" He says come over to the shop and give it for checking and repairing. SO I go over there. Now Steve says my laptop was not even booting, and that USB issue was not in the contract. We are so shocked at this kind of the service!! Steve denies everything. Well I wasted my 200 Dollars on poor service and short term memory issue of the service guy. I am never going back there and my advice is if you go there, make sure you get them document each and every thing, no matter how petty or small the issue is. Better be safe than sorry.