This is even worse customer service than ANY cable company ever thought about! When I reached out several times to get my trash picked up after they missed 1 of 2 or both cans - no results. Called everyday for 4 days and still no results - no apology, no trash pickup. DO NOT make the mistake of signing with these people. I escalated to a manager and still no results. I was paying for recycling service and their "waste management engineers" would throw it all in the regular trash truck. Asked, for new cans after the "engineers" ruined mine - told me to have the cans empty on the same day as pickup or they could not replace and they couldn't say when they would be emptied. They make TRASH pickup a miserable experience.