I arrived from Guam to assist with the flooding disaster in Baton Rouge with FEMA, I arrived Aug. 17th at 11 am, I proceeded to National Car Rental I had reserved it for a month but I found that I was $65 short on my card. I asked the lady at the counter if she could just adjust it to cover 2 wks & I would extend it when the time comes. She said she can't do it & that it would have to come from my co., all that time while I was trying to get my co. to make the adjustment, she was busy flirting with an airport employee She then told me that I would have to come back around 5 p.m., 5 hours later or I would loose my vehicle, telling me this in a very rude manner. I came back at 5:10 p.m. and there was another lady at the counter, she asked me politely if she could assist me and I told her what had happened with her counterpart. She then proceeded to help me and gave me a car within 5 min's. I thanked her and she apologized for the wait. She said the other lady could have done the same.
The very BEST in customer service: Sylvia at the New Orleans Alamo Center.... Sylvia should be elevated to the CEO position at Alamo....your revenue would most certainly increase ten-fold, but then again, if that were to happen then she may not have direct contact with the customers and that would be tragic since Customer Relations is where she excels....I was one of a party of 3 Missionaries returning to the States from the Republic of Panama with a great deal of luggage...the SUV that she provided was the only vehicle large enough to accommodate all three of us and the large amount of luggage along with two caged cats, Sylvia was a God-send and we just fell in love with her!! If you could "clone" Sylvia all other Car Rental Companies would go out of business....she's that good. Please take care of Sylvia because she is one of the best assets Alamo has.... Thanks and May God Bless, Reagan L. McDaniel Missionary to Panama
First, we got a great rate for a very nice car and it was ready, clean, and performed great. the walk from the baggage claim to the rental counter was a LONG one, hauling luggage and 2 sets of golf clubs. The employees at the counter and where we picked up our car were very friendly and professional. As I said, the car was very nice and was exactly what we needed. On coming back to turn the car in, the employee was not near as friendly and kept wanting me to pull forward until the back door was blocked by a pole. I tried to stop early, but she wouldn't let me and I ended up having to reach across the back seat to remove items there. Then, my bill was more than anticipated and found out I was being charged for XM radio, which was never discussed and which didn't even work. We got that figured out and proceeded on. All in all, I still prefer Enterprise, but this location could use a little improving.