Words cannot express how pleased I am with my experience with this place, but I will try... I was involved in a very bad accident in which I was not at fault, but neither insurance company was assuming the liability because there was no police report and no witnesses. I spoke with many lawyers about how to best pursue reparation for the damage done to my car. Everybody's answer was the same: take your chances in small claims court. Without any substantial evidence, I felt helpless... I called United Auto Body anticipating to swallow the cost of the damages so that I could at least get my car back on the road. Grace took the time to get all the details of my accident and everything that took place with the insurance companies there after. Instead of towing my car in, she instructed me to send over photos so that the owner Mark could inspect the damage. After looking at the photos they told me that it was a waste of MY TIME to even bring it in because the damage was so extensive. Grace spent the next 20 minutes on the phone helping me come up with viable solutions to put pressure on the insurance companies to properly handle my claim so that I could get the money I owed for my totaled car-- warning me of all the possible obstacles I would face and how I should face them. Words cannot express how grateful I am for the help Grace offered me. I felt like I was talking to a good friend-- one with all the answers. This is a company who could have made a killing by taking advantage of my situation. They could have easily made me tow my car all the way there, took it apart to inspect it and then charged me for the whole thing after finding out that it was not reparable. Even worse, they could have ignored the structural damage and just fixed it aesthetically, leaving me with an unsafe vehicle. Instead, all they did was help. Free of charge.
Amatos Auto Body is the best Collision Repair Facility in San Diego hands down. Being in the performance car business for 8+ years, I have seen my fair share of good and bad work over the years. And it is extremely difficult to find a trustworthy auto body repair facility. I had an unfortunate at fault accident where my Mitsubishi Evolution 9 SE hit a chain link fence. Every panel on my entire car was deeply scratched and unfortunately needed to be repainted. After making a claim with my insurance provider, I called Amatos Auto Body and asked if I could have my car sent over. Once my Insurance provider assessed the damage of my car, I was put into the very welcoming hands of the Amatos staff. There facility is top notch, and made me feel good about leaving my car with them. Since this was the first accident that I had ever been in, I was unsure of how this entire process worked. Alicia was more than helpful and laid out the entire process. I left Amatos that day with complete confidence in their operation. Amatos updated me on my car weekly with the arrival of parts ordering and progress status. Within a very short amount of time, I received the phone call saying "Your car is good as new, and ready for pickup!". After that, I rushed over to the shop, and my jaw dropped when I saw my car. It looked even better than it did when it came off of the showroom floor. They did an A+++ job from start to finish, and I couldn't be happier. Their customer service, hospitality, professionalism, and quality of work is top notch. They are the best Auto Body Shop in San Diego hands down, and I would recommend them to anybody. There is a reason they are Factory Certified by Aston Martin, Audi, Bentley, BMW, Infiniti, Jaguar, Land Rover, Mercedes, Porsche, Tesla and Volkswagen.
I took my 1962 VW bug there since I got rear ended by a pizza delivery guy and had heard good things about this place, Its a little out of the way for me since I live near La Jolla but I really care about this car so the drive was the least of my concerns. Once I got there I pulled right up and was greeted by two of their employees which were very friendly since the start, they were very sympathetic about my situation and made me feel like they cared about this car as if it was their own.. Once we discussed the accident they overlooked the car they reasured me it was in goods hands, I believed them. This car is my baby and sometimes worry about who I leave it with when it comes to repairs, specially paintwork. Well I got my car back within a few weeks and was explained every process the car went through while it was repaired giving me a better understading and appreciation for what these guys go through when restoring a car to its original state. If you care about your car and the quiality of work take it here. They are honest and very well priced, its no wonder to me that they have a full lot ranging from high end cars, to your honda civics, even boats which I was shocked to see. Im relieved to know I dont have to look for another body shop in the future. I give them 5 stars!
We took in our son's 20 year-old Honda Accord for the basic, low-cost paint job. It was looking pretty sad and my husband had made it worse by trying to sand out some bad areas and repaint with matching touch up spray paint (bad idea). We were absolutely stunned by the results. The car is beautiful. My son said he didn't even recognize it when he picked it up--it was so nice! He could not believe it was the same car. He goes outside, 2 weeks later, and just looks at it--he is finally inspired to take better care of it since it looks so nice now. Seriously, we were dubious based on some of the less-then-stellar reviews here on Yelp, but we took a chance as Maaco had the best deal out there and for a 20-year old beater, we didn't want to spend a lot. They had it done in 4 business days, as promised. It looks brand new. Even my husband, who is very finicky about these things, was very pleased with the result. I have no problem recommending this center to anyone. We are very, very happy with the paint job, the service and employees at Maaco on Kearny Villa Road. You guys rock!
I can't say enough about Tony, Joe, and the rest of the folks at Ability. They were amazing to work with. They provided by far the best estimate of any of the three places I went, and honored the estimate to the letter. They worked well with my insurance company and were solicitous and kind with my wife when she brought the car in for the estimate. They even completed the work a day earlier than initially estimated. Also, after doing our initial repair, they even did another small repair on a different part of the car free of charge, which they were under no obligation to do. Amazing customer service, fast (but great quality) work, and honorable service staff. A rarity and blessing in the auto repair world. I can't recommend Ability enough.
Love these guys! Unfortunately they weren't able to help me this time because the car had its last straw and was totalled. I have lived in the same area for 16 years, 4 drivers in the household who all travel the 15, 52, 163 and 5/805... we have had our share of accidents, most handled by J&M whom I have always been pleased with. I can't say the same about a couple of the other nearby shops that we have also dealt with, which is why the car went to J&M this time. They are like family, personable and responsive, and my experience has been they do what they say, when they say. ... sadly its good bye to this Nissan Sentra and hopefully I won't be taking another car to J&M, but if another accident happens around here, they are my only choice.
Luis at Dent & Bumper Solutions did an awesome job on my front and back bumper. The guy did not stop working for 6! hours because I had to leave at certain time, so he came to my house and finished the job without even taking a lunch break! The paint match was perfect, and my front and back bumper are like new. Given he came to my house, the price was even lower than what other repair "brick and mortar" shops gave me. I shopped around before I hired Dent & Bumper Solutions. They were the only ones who actually answered the phone (I hate voicemails), and the only ones who actually kept the appointment time, and called to confirm prior coming. I am pleased with my choice, and will use them again if I need dent repairs.
Absolute fantastic place! Was sent here by another auto shop that was booked up and Im more than happy they sent me here! You can track the progress of repairs online, plus they text you with updates and personally call you to let you know the progress of repairs at each step. They may be functioning like a highend shop in the 21st century but it still feels like a local mom-n-pop shop and they treat you like you're next of kin. Estimated my truck repair time at 2 weeks from being rear-ended, 5 days later they called to say it was done in half the time, and that was with rear frame damage and all new paint. My Silverado is better than it was before the accident. Thank you Greg and J&M for excellent service!
I wouldn't use anybody else to repair my car. The price was excellent. They worked fast and well. The car looked like it just came off the show room brand new. They even washed and waxed the SUV as well as cleaning the inside. And, they fixed the other minor dings at no cost. When I visited for an estimate I was impressed by the busy shop and the workmanship going on. I didn't even bother shopping around for another estimate. They were very pleasant and helpful to deal with. 100% satisfied with the service I got from Bumper Doc I highly recommend them.
i was involved in a pretty major accident last week. i need my car so i was panicked at the thought of going without it for any length of time! my tow truck driver recommended i take it to maaco kearny mesa. i searched them out on the internet and found a few bad reviews. i called the BBB and found out they were in excellent standing. so i took a chance and had them repair my car. GREAT JOB. the bodywork and paint job turned out great! you cant even tell my 2007 saturn was ever damaged. AFFORDABLE AND GREAT QUALITY WORK!!!