BUYER BEWARE!! First off, don't believe any of those 5 star ratings. There customer service reps trying to balance out the awful reviews. Go check yelp where theres a more believable 2 star rating I HAVE A RECIEPT FOR ANYONE WHO THINKS IM A COMPETITOR. PICTURES OF THE COUCHES ALSO. Just a honest customer. Purchased a 5 year warranty for an xtra $200, it's currently at 4 years. I bought 3 of the same couches. All have worn the exact same and look horrible. Live in a house of 3, with very little traffic. KF Said they were American leather. And they most certainly are not. Some cheap knock off fabric. Didn't hold up thru 3yrs. Now they honestly need to go to a dumpster. I paid $1800 for the couches. $3000+ in all. Not cheap. Customer service has been down right awful. Your probably goin to get Tiffany or worse Brittany. They are in no way trying to cover these couches. I will have to get a lawyer. BBB rating of an F! They worked hard to get it. sold me a fake warranty with fake leather!!!