First time renting from National @ MCI. 12/23 - 12/30. I have the "Emerald Isle" club and there was a good selection of cars to choose from. The vehicle I chose fit my needs and was low mileage/clean. My only complaint is that the rental return was "Sketchy". We returned the car 12/30 @ aprox 2:30 in the morning, the facility was open but there was no one there to accept the vehicle and complete the transaction. On the "Express Check-in" material that was provided when we rented, it said leave keys in car and fill out the information and deposit the express checkin in the drop box, but I was unable to find a drop box. I put the keys in the car, took a date stamped picture of it sitting on the lot, put the express check-in information under the keyboard and hoped for the best. It reminds me of Guam, where a guy I know returned a car and wound up getting billed for the car because, the person he thought worked for the rental agent, did not. In the end, all worked out, received confirmation via email that the transaction was completed. All in all favourable. I would think it would be easy/no more costly to install a secure drop box and instruct people returning during off hours to fill out the information in the express check-in, lock the car and drop the keys and express check-in document in the secure lock box???? But that is me.
Sales staff was very nice. Got into the Maxima and all the windows were down so I didn't think anything because it was a nice day. It got a little hot so I put all the windows up and then a God awful skunk smell came over the car. Obviously someone had hit a skunk in the car and it smelled horrible. If you have ever been to KC and drive south, there is no other Enterprise dealership to return the car to. So I just drove with the window down. Upon returning the car, the sales man said they do have a lot of skunks around that part of town KC International????? Beware...Smell the inside of the CAR before you drive away. I did NOT drive the car the entire time (4days) I was in Clinton Missouri and then when driving back to the airport the smell had finally gone away. SMELL BEFORE YOU DRIVE!
95% of my rentals are with national the sister company of enterprise. I was thrown off by having to stop by the counter to pick up my car. The person working the counter did not ask if I needed a GPS and charged me for it anyway, good thing I was paying attention to the total bill.the few times using enterprise I have not had great service like national. Be aware if you use national and enterprise you can get points for both companies, but can only use your points for one of the two.