I'm not entirely sure what to ...
I'm not entirely sure what to say about this place other than I know that I'll never go back! There is only one thing I EXPECT to receive when I give my hard earned money to any establishment. My expectations isn't above and beyond the call of duty, rather the call for due diligence and what I perceive to be fair business practices. I'm not sure whether or not I received either. However, what I believe is that I've received anything but what I paid for from Vee Village!
Before I took my car in for repair, I explained thoroughly the issues I was having with my VW and to find that issue and fix it. The car would just die out on "occasion." They ran my car through a series of computerized test, for which I was charged. However, this is not my complaint, but I figured that if you're going to be fixing the car, then why charge me to diagnose the problem, anyway that's other issue. I figured, I'd pay for the diagnosis and the repairs as long as the problem was fixed. After completely checking the car over, they presented to me their findings and it wasn't a pretty number. They found many things, some that dealt directly with the issue I was having and other items that was not associated with my issue, but needed to be fixed. Since, like the most of us, my funds are limited, I instructed them to fix only the items required to resolve my immediate problem and I would have to fix the other items at a later date.
OK, to keep a long story short, after spending $800 for the first go round, not only was my problem NOT fixed, but the car was literally not drivable. Immediately after picking it up, the car died out on me several times before I could even get it home! I had never experienced this before! Every time it died out, it would take a while to start up again, to the point I ran the battery down trying to start it and had to get a jump! So, I called and per their suggestion, there was another $200 fix that needed to be done to resolve that issue. Even after getting my car back in even worse condition than when I took it in, I was still willing to give them a chance to fix the problem they failed to fix the first time! So, I took the car back, to spend more of my hard earned money. I get a call from Bob at Vee Village and he's now telling me that I need to spend an additional $400 to maybe fix my issue, on top of the other $200 repair that was SUPPOSED to fix my issue! We're talking $600 for more work that may or may not resolve my issue!!! REALLY!?
I declined their offer to take up permanent residence in my pocket and you should too!
Very Dissatisfied Consumer