After purchasing a motorcycle there last year, I have to say, they will no longer be getting my business.
I will give them credit during the initial sales experience. The salesman and manager were all polite, courteous, and not pushy. it was only after I got my bike (A 2007 Yamaha FZ6) in early June that problems began.
After the first couple hundred miles, I noticed I was losing oil. I put about 1,000 miles on the bike and had to add an additional 1.5-2qts. I pulled the plugs and noticed one of the plugs was really bad, white chunks and carbon buildup, etc. Initially, the service department seemed helpful and asked me to bring the bike back in. I figured a few days, up to a week max for them to diagnose the problem. Mind you, I bought this bike as a daily commuter during the spring, summer, and fall.
Two weeks passed and I heard nothing. Finally after calling several times they informed me it failed a coolant pressure test and they would have to drop the engine. Again, several weeks passed until I heard anything, at which point I was informed they were testing the head. To make a long story short, it was several months before I got a call that the bike was done. New head gasket and piston rings; unfortutently the warranty I purchased would not cover it (what a waste of $$$) although that is not entirely their fault. I still had to pay $600.
I had my father pick the bike up for me, but it seems Reno's made a stupid mistake as they gave my dad the wrong bike!!! After making the 1.5hr trip to the shop again I was able to finally get my bike back in September. Everything felt fine until after a few hundred miles, my oil light came on!! I had to add a half quart to get it in the normal range. I chalked it up to the new rings sealing and continued to ride the bike, while adding oil every few hundred miles. After 1,000 miles I knew the problem had clearly not been fixed. I pulled the same bad plug as before; it was had carbon deposits and did not look good. I reluctantly called Reno's back and brought the bike back in. I was bummed about potentially not having a ride for the rest of the season. After checking the coolant pressure, they stated everything was fine!... even though I had been having the same symptoms as before! At this point I just said screw it and took my bike home. The problem was never fixed, even after several months and $600 in parts and labor. I am now stuck with a payment for a bike that continually burns oil like crazy and that I am afraid to ride because of doing further damage. I don't want to take it back to Reno's as who know how long it will take them this time. Suffice to say, Reno's could be a decent dealership but the service department ruins the place.