- Mon - Wed 10:00 am - 5:00 pm, Thu 10:00 am - 8:00 pm, Fri - Sat 10:00 am - 5:00 pm
I had a phenomenal experience at Nolte's! I am on a tight budget and heard about a big sale they were having. Unfortunately, I was also graduating on the day of their sale. They were very understanding and sold me a gown for a great sale price a few days earlier in the week!! Anna was so helpful and did not give up when I went through 6-8 dresses before she finally found one from the back that I love!! Plus, the private dressing rooms are huge and have nice couches for your guests to sit!
01/29/2012Provided by Citysearch -
I had been all over Kansas City looking for wedding dresses on Saturday. We started at one that was nice, I got to pick a few of my likes to try on but then by the third dress it seemed to have gotten crowded so I was ready to get out. I was then off to David's bridal and can I say 'nut job'?? The lady who was helping me was helping three other girls, and she was the only who could bring me dresses and of course they were the ones that she picked for me :( Needless to say I just tried on but never got close to what I liked. Then it was off the the third place which had great gowns but again she picked what she thought I would like, but there were so many gowns and I only tried 5. I was so confused so i left feeling overwhelmed. By the time I arrived at Nolte's I felt a little uneasy about the cost of the gowns but went in with an open mind. Donna, the store manager was so sweet and wonderful from the time I introduced myself until the moment I bought ""the one"". She wasn't pushy, but rather sweet and helpful. You could tell she had done this for awhile. I got to choose which dresses I tried on, which was fantastic. I even grabbed a few I thought that weren't me but would be fun to try on. The ladies at Nolte's bridal were so helpful and I had my own room to try on, so no overcrowding or random people walking in and out of your room. Donna suggested accessories to shoes and even helped me match the perfect veil. She was such a delight and made it easy to find MY DRESS. I would recommend Donna and Nolte's bridal to any bride to be as I thoroughly enjoyed my time with them and look forward to do business with them in the future.
Nolte's was the absolute worst part of my wedding. My dress arrived 4 weeks late, and it was several sizes too small. What you need to know about Nolte's before you buy a dress there, is that THEY DO NOT HAVE ALTERATIONS! They have one woman who comes a couple of times weekly to do alterations, but she doesn't work for Nolte's. So if your dress doesn't fit, Nolte's will NOT care. The woman who comes to Nolte's to do alterations kept insisting that my dress fit correctly, and that "not being able to breathe" was a part of the "suffering" that I must endure while wearing a wedding dress.
Mrs. Nolte then came and admitted that it was way too small. The tailor insisted she couldn't fix it, but Mrs. Nolte brushed that off and told us that she believed in the tailor.
I called the tailor a couple of days later and she nonchalantly said she wasn't going to have time to fix the dress. 3 weeks before my wedding, and nobody bothered to tell me. Next Nolte's recommended I take it to a plaza tailor. When I went to get my dress from Nolte's to take it to the tailor, they refused to let me take the dress without paying for the remaining balance.
That plaza tailor is another story in itself, but bottom line, SHE DID NOT KNOW HOW TO DO WEDDING DRESS ALTERATIONS. She said she didn't know how to do a bustle, and if she tried, it would look "sloppy." I called Nolte's to double check that this plaza tailor in fact did work with wedding dresses, and they insisted that they use her often, which I later learned from the tailor that according to her, she hadn't worked with Nolte's much.
The tailor messed my dress so badly; it was a complete disaster. She also had 2 dogs in her store, which might explain why the bottom of my dress was turning black slowly.
My florist recommended a place to get my bustle done, so I decided I would take my dress no matter what it looked like, because every time I would go to the tailor, it looked worse. After two weeks of this nightmare, I called Nolte's and said that my wedding was next week, and I NEEDED solution. The person on the phone, Brandy, said she'd tell Mr. Nolte and have him call me back. I also asked if they could please help clean my dress, because it was black on the bottom. They said that it wasn't their responsibility to clean dresses, but they'll try to spot clean it.
In the meantime, I paid the tailor at the plaza her money, because I couldn't deal with her anymore. I took my dress to the new tailor. When she saw my dress, she was shocked! She told me she stayed up until 3am that night fixing my dress, because there was no way she was going to let me walk down the aisle in that.
After the new tailor fixed my entire dress, I realized that it was 4 days later, and no one from Nolte's had called me back, even my wedding was a mere week away. They didn't know that I had taken my dress elsewhere. So they let 4 days pass by the week before my wedding, and didn't have the professionalism to try to help me find a solution. I decided to call them back, and Brandy told me that she hadn't told Mr. Nolte to call me yet, and she's sorry she was busy with other things. No one from Nolte's ever reached out to me to see what happened with my dress, or to see if I had even fixed it.
Not to mention, that throughout this whole ordeal, they took no responsibility for the size being wrong, and insisted that I had picked my own size. Nolte's claims that all of their customers choose their own sizes, and that they're not responsible. If you're not able to help customers pick sizes, or to provide alterations, then what exactly do you do???
My vendors all said that they had heard horror stories like this about Nolte's and that they weren't surprised.
This is the FIRST review I have ever done, but Nolte's almost ruined my wedding. They made NO attempt to help, and seemed very uninterested once I had paid. Stay far away!
The dress was delivered, on time, in the size chosen by the client. Alterations are not padded into the price of the dress. Many clients prefer their own tailor. The tailors were refer, are done as a favor to brides who don't have one. In multiple conversations, we tried to help this client and happiness eluded her each time. There were multiple attempts to help but sometimes that is not enough. I am sorry the client chose to use this forum to yet again express her view of the reality. Others might assume it's true.
06/10/2011Provided by Citysearch -
This is the very first time I have taken time out of my day to write a review. I am doing so only so there is not another bride that has to go through what I went through.
I made an appt in Feb to try on dresses for myself and my bridesmaids for my May destination wedding, we went to Hawthorne Plaza. I did not purchase my dress at Nolte's however my bridesmaids did. BIG MISTAKE. I knew a head of time what dress would be chosen so we ordered them on Feb 21st, they insisted that we put a rush on it or they would not be ready until the week of April 21 a week and a half before the wedding. With the rush the dresses we due back March 27th. On April 2nd I called to inquire, no one would answer my question OR call me back....reason being...my dresses were never ordered! Our accounts were charged but no dresses.
Mr Nolte calls me and gives a lame excuse that this particular dress and color combo had not been done before etc... And promised that the dresses would arrive before the wedding. Each week we would call same story dress will be here. 2 days before leaving for my Marco Island I am shopping for dresses off the rack for my bridesmaids....not what a bride wants to be dealing with when she is packing for her wedding and honeymoon. When I asked for my rush fee to refunded Mr Nolte said, these dresses are costing me $500 to get here now! Retracted and said, but that is not your problem. Bottom line....my problem was I was getting married and had no bridesmaids dresses....reason why....I bought from Nolte's.
10/09/2010Provided by Citysearch -
I recently began my search for ""The Dress"" at Nolte's this summer. I visited countless other bridal boutiques in the area before Noltes...and after my experience there I never set foot in another! Ashley at Hawthorne made my experience so GREAT! I never felt pressured or rushed, and she really ""got"" what was I looking for, without me even really knowing! They are always eager to help and answer questions when I call or stop in, no matter how busy they are. I would recommend them to anyone looking for great customer service and quality products! I am so thankful I decided to purchase with Nolte's.
09/21/2010Provided by Citysearch -
I recently purchased my wedding dress from Nolte's Bridal in Briarcliff. I had a wonderful experience and the staff was so so helpful. It was nice to have my own, beautiful room. Other places I had went I had to share a mirror with other customers. I did not feel rushed or pressured, and my consultant picked out the most beautiful dress for me, one I would not have picked off the rack. She was very helpful and I was very impressed. My dress was a top designer and was 60% off! This really helped my budget while still getting an absolutely beautiful dress. I would definitely recommend Nolte's!
08/12/2010Provided by Citysearch -
Our entire wedding party were treated like gold from the time we began shopping for a wedding dress and walked into the Briarcliff location to meet Jill, one of Michael Nolte's staff. After Jill spoke with my daughter at length, we were asked to view a few dresses that Jill chose based on my daughters desire and taste. The dressing rooms were beautiful and very comfortable. She made suggestions that we had not thought of which was really helpful to us. We ended up choosing two Michael Nolte originals which were beautiful! She will wear one for the rehearsal, the other on her wedding day. The accessories that Jill suggested were perfect! Michael was present on several of our visits and took the time to look at my daughter in both dresses. Michael and his staff run a first class operation! I would recommend Nolte's to anyone seeking beautiful formal wear, an attentive, caring staff, and personal service. Thank you Michael, Jill and Sunny for all you have done for our family!