It truly stings that I have to write some negative stuff about today. Arrow did fantastic work on my leg. Guy even threw in some unexpected shading without jacking up the cost like a lot of places. Clean, courteous, all around excellent fella. But Rachael had my group on the verge of snapping. Last year during an F13 special, we had twenty people ahead of and behind us, but Logan didn't even bat an eye at a small custom job. Took me aside, got to sketching, and had me on the table in less than fifteen. This year, my wife was excited to get her first tat in six years and I was eager to get something new. We showed up an hour before they opened and had our names first on the list. There was maybe six or seven other people the entire time we were there. The minute we said "custom", Rachael started souring the experience. Immediately started complaining (a foot from my face) that she didn't want to come into work and get slapped with some big custom piece (because I guess a six inch black symbol line is considered a daunting tat now) right off the bat and ugh and all that infuriating jazz. Laid the exasperation nonsense on real thick. Didn't stop moaning until she got her unkind self in her chair. Never once was she even five feet from us while doing it. Even locked eyes with me for a sentence or two. We aren't miserable jerks. We understand they work on volume on special days, but we thought we would try since the crowd was small and we would be paying more than the next five flash art folks behind us combined. Arrow has a two minute conversation with my wife about her solar system piece and she gladly set it aside for another day. I scrapped mine (Arrow wisely recommended I find higher resolution original designs of the object I wanted) and went with an alternate I had locked and loaded. We were flexible, courteous, and understanding. I wish I would have spent my hour in the chair making snide comments she could hear over the wall. First sketch he had was perfect. I got an excellent tattoo and checked out. I had a $70 gift card from last year's special (double amount of what you pay-really cost $35). When I bought it, I confirmed with the person up front that there was no expiration date. I wouldn't have bought it otherwise since my wife is particular about her pieces and it was for her. I had a friend there today who confirmed with me that there was no expiration indicated when we went together last year. Wasn't even in fine print on the card. Rachael flat out tells us the bonus cash expired thirty days after I bought it. Stone eyed me, then went back to her client. I paid in full and left what I could as a tip (considering I just paid $35 more than intended). I was about to act a fool, so I left. Please bear that in mind-I didn't cause a scene or even flip her attitude right back. My friend (who got the switchblade tattoo) said she was done with Ink Parlor forever after watching that unfold. We're good friends with a couple other repeat customers, and they're gonna write the place off when they hear about it. I can't speak to Rachael's abilities as a tattoo artist, but her way of dealing with us and her complete inflexibility was absurd. So even though I love the other artists, there is no way I'm going to subject myself to her crap again. It won't hurt their business much, but it might stop someone else from getting jerked with. I've never had a more tense tattooing experience, and I once had a drunk medic try to give me the Star Wars rebels sign with a homemade needle when I was in the army. I would take his whiskey breath wafting against my face over Rachael's attitude any day. They have my number if they want to chat about this, but I'm not counting on it.