Complete lack of professionalism. Complete disregard for patient privacy and confidentiality. I took my children in for a simple, initial consultation. They wanted to take pictures of my children to save in their system. I told them that I didn't feel comfortable with that for a simple consultation. In an effort to force me to comply, Valerie showed me another patient's private information. Their name, address, dental x-rays and personal photo. This validated my decision not to...view more have my children's photos in their system. They told me that I should find another orthodontist since I didn't want to comply. They also said "good luck finding an ortho who won't want a photo". Little do they know that my daughter already had a consultation with an ortho in Lee's Summit. He was able to take pictures of the inside of her mouth with a special camera. He was even considerate enough to ask her permission before he took those. He did have photos of some of his patients on display. He ASKED my daughter if she wanted her picture taken. She declined. He was polite and courteous about it. His front office staff was polite and courteous. Unlike the office assistants at Harmony Smiles Orthodontics. Rude and uneducated.
No one can demand that you have your photo on file. Know your rights. If you don't like what someone is proposing, walk away. That is what I did. I walked away. I wouldn't recommend this group to anyone!!!
We are sorry for the patients unfortunate perception of our office policy. But her comment does deserve a response especially on the inaccurate statements made. As a rule ALL patients have their photographs taken at our office. These along with other records taken are used as tools in the diagnosis of their orthodontic case. Without having ALL of the data tools, a full diagnosis cannot be accurately rendered by our practice. For our office that would be like asking a carpenter to work without a hammer. That only compromises our full ability to evaluate a patient. We are not an office of compromise and we are sorry when patients request that we do so, because we don't view consultations as simple. No patient rights were violated. The reviewer was incorrect in her statement. Some patients sign a release of their images and information for promotional purposes, which is within our rights to do. The addresses of these individuals do not show when photos are displayed. NO privacy or confidentiality of any patient was violated. Ours is not the only way to do things, it just the way we as a practice operate. And we do wish the patient success, good luck, and good fortune in finding treatment for her children.