Posted: 11/10/2011Provided by Citysearch -
I was a resident of City View for one full year. I enjoyed my apartment and the location: however, I was unimpressed with the quality of customer service I experienced during the move-out process.
Please be sure to go on a walk-through with the manager upon vacating your apartment, as management will keep your desposit and charge additional fees dishonestly. I, along with 3 other individuals, spent one full day cleaning my apartment and I was confident that I would receive my deposit back based on the cleanliness of my unit. However, I was notified that management would be keeping my deposit and provided me with a list of additional charges, some of these charges falsly accusing me of things I did not do. When I called City View to inquire about these charges, the manager said, ""I do not like to take these kinds of calls"" and ""I don't care how good of a tenant you were."" Being in management myself, I was surprised by these statements. I wrote a letter to management of the property, Signature Property Management, expressing my concerns. They never responded.
I am beyond disappointed in the level of dishonesty and the lack of excellent customer service provided by this complex and it's management.