First time renting from National @ MCI. 12/23 - 12/30. I have the "Emerald Isle" club and there was a good selection of cars to choose from. The vehicle I chose fit my needs and was low mileage/clean. My only complaint is that the rental return was "Sketchy". We returned the car 12/30 @ aprox 2:30 in the morning, the facility was open but there was no one there to accept the vehicle and complete the transaction. On the "Express Check-in" material that was provided when we rented, it said leave keys in car and fill out the information and deposit the express checkin in the drop box, but I was unable to find a drop box. I put the keys in the car, took a date stamped picture of it sitting on the lot, put the express check-in information under the keyboard and hoped for the best. It reminds me of Guam, where a guy I know returned a car and wound up getting billed for the car because, the person he thought worked for the rental agent, did not. In the end, all worked out, received confirmation via email that the transaction was completed. All in all favourable. I would think it would be easy/no more costly to install a secure drop box and instruct people returning during off hours to fill out the information in the express check-in, lock the car and drop the keys and express check-in document in the secure lock box???? But that is me.
1217 Wyandotte StKansas City, MO 64105
1502 South West Market St. Lees SummitLees Summit, MO 64081
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Sales staff was very nice. Got into the Maxima and all the windows were down so I didn't think anything because it was a nice day. It got a little hot so I put all the windows up and then a God awful skunk smell came over the car. Obviously someone had hit a skunk in the car and it smelled horrible. If you have ever been to KC and drive south, there is no other Enterprise dealership to return the car to. So I just drove with the window down. Upon returning the car, the sales man said they do have a lot of skunks around that part of town KC International????? Beware...Smell the inside of the CAR before you drive away. I did NOT drive the car the entire time (4days) I was in Clinton Missouri and then when driving back to the airport the smell had finally gone away. SMELL BEFORE YOU DRIVE!
I just became a Emerald member. Booked a mid-size vehicle at KCI expecting to find small SUV's. There were many SUV's and mid size cars to choose. I happened to luck out as a 2017 Dodge Grand Caravan was sitting in the Emerald Isle area. I jumped into that one as it was precisely the size I wished for but couldn't afford. Great vehicle, clean and loaded with options. I felt like I was doing something wrong or that they had parked it in the wrong area. Very happy with the vehicle, attendant receiving the vehicle at 5am was courteous, pleasant and got me on my way in seconds flat. I will most definitely stick with National.
95% of my rentals are with national the sister company of enterprise. I was thrown off by having to stop by the counter to pick up my car. The person working the counter did not ask if I needed a GPS and charged me for it anyway, good thing I was paying attention to the total bill.the few times using enterprise I have not had great service like national. Be aware if you use national and enterprise you can get points for both companies, but can only use your points for one of the two.
I travel for business for a very large company. I have to say most of the time everything is fantastic. I was a bit disappointed this time. The car was filthy on the outside. The gentleman said it was because it is too cold to wash the cars. I can understand that but at least do the windows. I could not see a thing out the back window and had to wash the front window at a gas station after I left the lot and realized I could not see well through the dirt
I am a Emerald Club member by choice, as it is very convenient for my business and personal travel. Always pleased with the choices of cars to pick at their sites. In Kansas City I had a nice selection, ended up with a small SUV that had all the features I needed. Quick and easy to get your car from the airport, shuttle busses are always coming thru, especially at busy times. Nice airport and convenient to get to the car rental facility.
I rented a car to be picked up at the Raytown, Mo, office at 12 noon. I arrived late to find the office closed. I then see that the office closed at 12 noon, which I was not aware of. If I had known that I would have booked the car for 11:30 AM. I then had to go to the airport which is 40 miles from my home to pick up the car, I was also charged an extra fee. Car was fine, and the service was very good!
When I arrived there was a line of people and NO CARS. First time ever that has happened for me. The person trying to deal with all this did a good job, but a walkie-talkie or mobile phone would have helped, I think. I'll still go with National because of many really great experiences at other airports. My 1st time at KCI, so it might have been an isolated incident.
My experience at Enterprise @ the Kansas City airport was awesome! I had a one-way rental & asked about changing the drop-off to a different location. They were very accomodating...and the change actually lowered the price on my rental! I was upgraded to a larger car which was very clean and right outside the door. I have already reserved my next car in Dallas next week!
We recently rented a car from Hertz to drive to Pensacola Florida for a family reunion over the Thanksgiving Holidays. The staff was pleasant and helpful in choosing a car for the trip. I had to have unlimited mileage. We had an exciding but worry free trip. That is the way it is supposed to be. Next time I need to rent a car it will be from Hertz!